Job Summary
Who Are We?
RAOOF MD | Encino Research Center is both a private medical practice as well as a Research Center for Clinical Trials. We are currently expanding our Research Department and are looking for qualified and professional personnel to join our team!
We are currently seeking a Patient Recruiter / Medical Front Office Administrator to join our growing team!
Responsibilities and Duties
- Facilitates and coordinates the daily recruitment needs of Encino Research Center
- High number of phone calls to patients
- Pre-screen potential study participants on the phone
- Schedule patient research visits
- Follow-up with the patient via calls or emails
- Maintain accurate and up-to-date records in our patient database using Microsoft Excel
- Navigate multiple computer applications
- Complete reports for management
- Conduct outreach and attend special events as needed
Front Desk Coordination:
- Greet and check in patients in a friendly and professional manner
- Answer phone calls and direct inquiries to the appropriate staff
- Schedule appointments and manage calendars
- Assist with administrative tasks, including drafting documents in Microsoft Word
Qualifications:
- Fluent in Spanish (both verbal and written)
- Friendly disposition and "phone voice"
- Proficient recruitment / telemarketing skills
- Proficient in Microsoft Excel and Word
- Accurate data entry skills
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Previous experience in customer service or healthcare setting preferred
- Excellent critical thinking and problem solving skills
- Excellent interpersonal skills to deal effectively with patients and team members
LANGUAGE:
- English *Required*
- Spanish * Required*
Benefits:
At ERC we offer quarterly bonuses, health insurance, PTO packages, paid holidays, and company credit toward our dermatology practice.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience level:
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Research: 1 year (Preferred)
- Telemarketing: 1 year (Preferred)
- Phone etiquette: 1 year (Required)
Work Location: In person