Part-time with afternoon/evenings/weekend availability. Part time hours, up to 28 hours a week based on availability. Applicants should be available between 3:00pm and 8:30pm Monday through Friday and weekend hours during normal operating hours. Qualified applicants must be 21 years of age upon hire, a minimum of 1 year customer service/sales experience, and a minimum of 1 year of experience in a leadership, security, or other comparable position.
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Member Services Representative- Building Leader will be responsible for all Member Services Representative responsibilities in addition to overall security of the Cumberland Cape Atlantic YMCA (CCA YMCA) building and grounds while on duty. This person must assist and communicate with all staff, volunteers, members, and guests to ensure that everyone follows the safety standards and policies of the CCA YMCA.
The Building Leader will perform all functions of the member service personnel position as well as the following:
- Assists in facilitating the operations of the CCA YMCA and the flow of traffic where needed during peak times by greeting and checking in members and guests and ensuring that everyone complies with the facility policies and procedures
-
Is responsible for completion and submission of a daily report for each shift to be turned into the Member Services Director. All higher level issues are communicated to the Member Services Director promptly
- Assists with the flow of traffic as needed outdoors in the parking area
-
Supports Member Services with duties such as, but is not limited to, tours, registrations, special events, and overall all duties required by the Member Services Representative Job Description
- Responds to all building emergencies, alarms, and incidents when on duty and maintains an excellent knowledge of areas of the buildings as it relates to that function i.e. knows the locations of all AEDs, alarms, and how to reset alarms
- Oversees the first aid supplies and inventory and reports to the Member Services Director when supplies/merchandise are needed
-
Is responsible for overseeing the lost and found area and all locker rentals in coordination with the Member Services Supervisor and Building Superintendent
-
Reports all maintenance and repair needs to the appropriate director in the appropriate form i.e. Facility Dude, phone call, and/or email
- The ability to work the opening and/or closing shifts for the facility and is knowledgeable to all procedures during those shifts including, but not limited to, security measures and procedures
- Has knowledge of all safety procedures as it relates to fire alarms, pull alarms, elevator alarms, and any other emergency as it outlined in the Emergency Procedures Manual
-
Works with Facility Maintenance to have knowledge of emergency procedures as it relates to the electrical and water emergencies for the facility
- Actively participates in the Safety Committee
- Actively participates and is scheduled for YMCA special events as directed by the Member Services Director
- Performs other duties as assigned.
QUALIFICATIONS:
-
Must be 21 years of age at hire
-
Minimum of 1 year of customer service experience and/or sales experience required
-
Previous experience of 1 year in a leadership role, security role, or comparable position required
-
Must have basic computer skills, including but not limited to, knowledge of Microsoft Suite, web based programs, and email programs
-
Must possess or obtain within 60 days of hire CPR, First Aid, and AED certifications
-
Must have effective communication skills and the ability to communicate effectively and calmly in an emergency situation
-
Must be able to familiarize self with all emergency procedures and facility operations and communicate them to varied groups of people
-
Bilingual preferred but not required
-
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
-
Must be able to follow, abide by, and communicate the CCA YMCA policies and procedures as it relates to members, staff, guests, and visitors
WORK ENVIRONMENT & PHYSICAL DEMANDS:
-
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device and/or walkie-talkie
-
The employee frequently is required to sit, stand, squat, kneel, climb, and reach and must be able to move around the work environment
-
Must be able to climb up to 2 flights of stairs
-
The employee must occasionally lift and/or move up to 30 pounds.
-
Must be able to see, hear, speak, smell, and touch
-
Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
-
The noise level in the work environment is moderate
-
Employee may be required to move quickly in an emergent situation
-
Must be able to move across varied terrain including indoor and outdoor environments and walk for long periods of time
-
Employee may be exposed to varied temperatures including seasonal weather and humid environments such as the Aquatics Area