About us
Smartwebs is a leading cloud-based Accounting and Community Management SaaS solution for Property Management Companies and Self-Managed HOAs across the nation. We prioritize a collaborative, innovative work environment. Smartwebs is rapidly growing in business share since the release of our new accounting software platform in 2021. If you're a bookkeeper who is passionate about helping others solve problems and enjoys working in technology, we encourage you to apply!
Responsibilities
- Provide timely and professional support via ticket queues, phone, email, or chat to clients using our HOA management and accounting software on iOS, Android, and PC/browser-based platforms.
- Address customer inquiries, assist with basic software configurations, installations, and guide users through step-by-step remote troubleshooting including accounting and financial reporting duties of invoicing, accounts receivable, accounts payable, generating financial statements, and preparing budgets.
· Collaborate with management and development teams to optimize product and process enhancements, escalating complex issues as applicable.
· Take ownership of the customer experience, ensuring timely resolutions and proactive follow-up.
· Document and track customer issues and resolutions accurately using our ticketing system.
· Meet or exceed service level agreement response times for customer service.
· Perform other administrative duties as assigned.
Required Skills
- Demonstrate core competencies of empathy, teamwork, ownership, and a focused attention to clients, colleagues, and business partners.
- Self-motivated, able to prioritize effectively, and consistently perform in a fast-paced software development environment.
- Proficiency with multiple web browsers, Outlook, DropBox, Google web apps, MS Word, and Excel.
- Minimum of 2 years’ experience in Bookkeeping.
- Basic understanding of bookkeeping principles and proficiency with accounting systems like QuickBooks.
- Strong attention to detail, open to direction, and collaborative.
- Able to rapidly problem solve and think critically under pressure.
- Excellent written and verbal communication skills.
Preferred Skills
- Associate's degree or higher in business administration, accounting, information technology, or a related field.
- Minimum of 2 years’ experience in Client Success or Support (preferably in technology or HOA Management).
- Familiarity with Android, iOS, remote desktop applications, and help desk software.
- Experience in the HOA Management industry
*** We are not offering sponsorship at this time (for those requiring government sponsorship for employment).
*** Only candidates currently authorized to work in the United States will be considered for this position; employment will not be offered or considered for candidates that have not yet received official confirmation of work authorization.'
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Work Location:
Work Remotely
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Education:
Experience:
- Customer Service: 2 years (Required)
- Microsoft Office: 2 years (Required)
Location:
- Round Rock, TX 78664 (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Physical setting:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Bookkeeping: 2 years (Required)
Ability to Commute:
- Round Rock, TX 78664 (Required)
Ability to Relocate:
- Round Rock, TX 78664: Relocate before starting work (Required)
Work Location: In person