Do you have a passion for helping others? Are you seeking an opportunity where you can advocate for customers and make a true difference in someone’s healthcare journey? Would you like to be a part of a growth-oriented, energetic environment where you can thrive? At WellNet healthcare we are a tight-knit community who are mission-driven, passionate about what we do, and consistently supportive of each other.
Please consider joining us as a Customer Care Advocate where you can make a positive impact on the lives of individuals and families!
Starting salary $45,000+
What would make you the best fit:
· You are someone who thrives when helping others, has customer service experience, and is committed to making a positive impact.
· You can answer a variety of incoming calls from members and providers in multiple queues regarding their healthcare questions.
· You are adept at building rapport with callers using a friendly, courteous, and professional manner.
· You can determine and execute the best resolution based on the caller’s needs or requests.
· You are great at thoroughly documenting all calls and providing timely follow-up, which includes interacting with members, providers, clients, and other vendors. You persevere to ensure complete resolution of the call.
· You enjoy reviewing plan benefits and determining unique plan provisions during call handling.
You will stand out if you:
· Have a few years of customer service experience.
· Have experience in the health insurance industry, medical billing, and/or have knowledge of health benefits – not required, we will train those who have a good track record, solid experience in helping customers, and willing and eager to learn!
· Have solid communication skills; you can demonstrate that you can relay information clearly both verbally and in written form.
· Are skilled in problem solving and issue resolution.
· Have active listening skills and possess a sense of professionalism and personal accountability.
· Have values that align with ours: optimism, respect, growth, adaptability, and building long-term, meaningful relationships.
What we can provide to you:
· Competitive salary and full benefits package including medical, dental, vision, 401k, generous PTO, and a host of voluntary benefits.
· A friendly and professional environment focused on continuing learning and development.
· Bright, open, modern office space designed for meaningful interaction.
· Casual dress code.
· Hybrid work schedule (1 - 2 days per week after 6 months of employment).
· The opportunity to continue to grow and shape your career with a leader in the industry!
Get to know us better: https://wellnet.com/about-us/
Check out our Educational Videosand Success Stories!
Located in Feasterville-Trevose, PA, 19053
We look forward to receiving your application!
Please send an email to resumes@wellnet.comand include a letter of interest and resume.
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- Hybrid work
- Office
Ability to commute/relocate:
- Feasterville-Trevose, PA 19053: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have recent experience in a fast-paced call center that provides concierge service to callers?
- This position is available for in-person opportunities only. Are you able to commute to this location?
Experience:
- health insurance industry: 3 years (Required)
- customer service: 2 years (Required)
Work Location: Hybrid remote in Feasterville-Trevose, PA 19053