About us
Serving the communities of Racine and Kenosha since 1918, Keystone Heating & AC brings over 100 years of heating and cooling expertise to homeowners year round. Our dedicated staff is available 24 hours a day, fully trained on the latest HVAC products, service, and technology with same day service offered. Keystone Heating & AC proudly provides our customers with the best heating and cooling products in the Racine and Kenosha areas.
Overview:
We are seeking an energetic and reliable addition to our administrative team within our growing HVAC company. The ideal candidate will possess a strong work ethic, positive attitude, and customer service focus. Experience in a fast-paced setting with a background in both dispatch and billing is highly desirable. We offer an upbeat in-office atmosphere with competitive compensation, based on experience.
Essential Responsibilities:
· Answer multi-line phone system and knowledgeably prioritize customer calls according to urgency
· Schedule and dispatch appointments for technicians
· Generate purchase orders for technicians
· Process invoices accurately and in a timely manner
· Process payments
· Assist in preparing proposals
· File warranty claims and register new equipment
· Perform data entry tasks to support Accounts Payable and Accounts Receivable
· Maintain customer records to send monthly statements and MA renewals
· Perform general clerical duties such as filing, organizing documents, and related duties to meet the needs of the company.
· Perform additional job duties as assigned by management.
Knowledge/Skills:
· Previous experience in an administrative or customer service role
· Excellent phone and email etiquette
· Strong customer service skills
· Accurate data entry skills with attention to detail
· Ability to organize and prioritize tasks efficiently and independently
· Proficiency in MS Office
· Prior experience with Successware software a plus
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Office: 1 year (Preferred)
Ability to Commute:
- Racine, WI 53403 (Required)
Ability to Relocate:
- Racine, WI 53403: Relocate before starting work (Required)
Work Location: In person