Position Overview
Position Status: Permanent/ Full Time (In-Person)
Reporting Relationships: Managing Partner /Managing Paralegal
Expected hours of work: 8:45 AM-5:30PM
Expected Salary Range: $23-25 per hour (plus opportunity for monthly bonus)
Benefits: Vacation – 3 weeks beginning at 6 months of full-time
401 K
Health Insurance Stipend
Role
You are a passionate, high-energy, self-driven individual providing administrative support for attorneys in the Family Law field.
As an excellent communicator, you are required to build and maintain key relationships with current clients, prospective clients, the Courts, fellow Krasner Law employees, and our current strategic partners.
Passionate, compassionate enthusiastic, and motivated by success, a key focus of this role will be to ensure the client’s needs are being addressed and ensuring that clients’ cases are moving smoothly from beginning to end.
Responsibilities
The focus of this position consists of the following areas:
1. Answering calls
· Ensure client calls are answered and returned in a timely manner
· Ensured client calls are accurately recorded into Case Management system
· Rescheduling client meetings and appointments with Attorneys, as needed
2. Case Management
· Ensuring new clients are uploaded into Case Management System
· Ensuring new clients are set up in payment system
· Ensuring new clients are sent Welcome email
· Ensuring clients are being sent their most recent Court Orders as they come in
· Ensuring client evidence is uploaded into their respective folders
3. Client Billing
· Ensuring existing clients are making their payments on time
· Reaching out to clients regarding missed payments
· Ensuring hourly clients are being sent monthly invoices
4. Closing out clients
· Ensuring clients are paid in full
· Sending client closeout letters
· Sending links to Google Reviews where appropriate
5. Prospective Clients
· Keeping track of all new prospective clients
· Scheduling consultation calls between prospective clients and attorneys
· Making follow-up calls to prospective clients
Key Performance Indicators -
· Accounts Receivable:
· 95% of billable collected within 60 days
· Consistent, identifiable tracking process for touch points in the collection process
· Clients:
· Average (10) Google reviews of 5 stars per month
· Accounting:
· Invoices sent to clients each month as necessary.
· Tracking payment of invoices and following up with reminders as necessary.
· Billing
· 30 billable hours per week
Ability to commute/relocate:
- New York, NY 10016: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Case management: 1 year (Required)
- Accounts receivable: 1 year (Preferred)
- Family law: 1 year (Preferred)
Work Location: In-person in New York, NY 10016
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
Schedule:
Travel requirement:
Education:
Experience:
- Law office: 1 year (Required)
License/Certification:
- Paralegal Certification (Required)
Ability to Commute:
- New York, NY 10016 (Required)
Work Location: In person