Interview Process: First round phone, second round in-person.
Note: Within application, please specify travel distance to Horsham, PA. Only resumes including this information will be considered.
JOB DESCRIPTION: Our company supports work life balance. Seeking a mid-level, detail-oriented Customer Service Specialist. As a member of the Customer Service team, successful candidate will be required to assist with customer service, billing and sales support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Oversee and respond to customer inquiries regarding order status, accuracy, and completion - including providing solutions to various customer requests.
- Customer Service order entry, order fulfillment, customer invoicing and open order follow-up.
- Responsible for receiving all customer correspondence (phone, email, other) including questions, concerns, and follow-up.
- Spreadsheet/data updating
- Microsoft proficiency preferred
EXPERIENCE/REQUIREMENTS:
- The ideal candidate will be detail-oriented, have excellent communication skills, organizational skills, a collaborative work style, and the ability to multi-task effectively.
- Must be able to work effectively in a fast paced environment
- College degree is valued but not necessary. Customer service experience is important.
- OR
- HS diploma and multiple years customer service experience required.
- Experienced in Microsoft Office Suite (word, excel) for various data entry, tracking, and reporting purposes.
- * PLEASE NOTE : Candidates will be required to demonstrate Microsoft Office knowledge/skills. Please be comfortable with completing a brief screening measure.
Job Type: Full-time
Salary: $40,000 plus healthcare
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Horsham, PA 19044: Reliably commute or planning to relocate before starting work (Required)
Experience:
- customer/sales service: 2 years (Required)
Work Location: In person