About Us
At Office Divvy, we are a forward-thinking company committed to embracing cutting-edge technology to enhance our daily operations and deliver exceptional experiences. We serve a vibrant community of professionals, small business owners, and entrepreneurs. We're seeking individuals who are passionate about their work, enjoy collaborating with like-minded team members, and are dedicated to making each day better for the businesses we serve, knowing that the attention to detail matters and that connecting on a human level can transform someone’s day.
Position Overview
Thank you for your interest in the Customer Experience Associate role. We are looking for candidates who are passionate about their work, value teamwork, and are committed to making a positive impact on our clients' businesses.
Responsibilities
- Engage 30+ Callers Daily: Achieve goals such as scheduling appointments and answering inquiries.
- Respond to 10-20 In-Person Interactions Daily: Assist guests with transactions at the front desk.
- Send 30-50 Messages Daily: Maintain concise notes about Call Desk and Front Desk Interactions.
- Foster Teamwork and Collaboration: Promote prompt team cooperation to ensure seamless service and optimize customer experiences in real-time.
Qualifications
- Proven experience in customer support or a similar role.
- Strong skills in telephone etiquette and active listening.
- Familiarity with CRM systems and various communication platforms.
- Ability to relate to customers from diverse backgrounds, delivering personalized and effective support.
- Exceptional communication and presentation skills.
- Capable of multitasking, prioritizing, and effectively managing time.
Benefits
- Competitive salary commensurate with experience.
- Paid time off for holidays.
- Opportunities for professional development.
We are excited to consider candidates who are dedicated to making a difference and possess the necessary skills and experience. If you are enthusiastic about assisting others and meet our criteria, we warmly invite you to apply. Join us in our mission to empower entrepreneurs!
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: 25 – 40 per week
Benefits:
Schedule:
Work Location: In person