We, at Somnus Mattr
s International, are seeking
highly motivated and custom
-focused
- ividua
- o join our team
- be responsible f
- handling inbound an
- utbound phone
- lls, providing e
ceptional custome
ving c
bility to work in
changing envi
bilities:*
· Han
- inbound and outbound phone call
professionally.
· A
- ess customer inquiries, concerns, and complaints promptly.
· P
ide accurate information
bout products, services, and company policies.
· Assist customers with order placement, billing issues, and/or after sale issues.
· Document and update customer records accurately in the system.
· Follow up on customer interactions to ensure resolution and satisfaction.
· Escalate issues to the appropriate departments or supervisors as necessary.
· Maintain a high level of product knowledge to effectively assist customers.
· Provide feedback on issues and problems related to internal processes and policies regularly to improve service efficiency and quality constantly.
*Qualifications:*
· High school diploma or equivalent; associate or bachelor’s degree preferred.
· Proven experience as a call center agent or customer service representative.
· Excellent verbal and written communication skills in English.
· Strong listening skills and ability to empathize with customers.
· Proficient in using computers and call center software.
· Ability to multi-task, prioritize, and manage time effectively.
· Problem-solving skills and attention to detail.
· Ability to remain calm and professional under pressure.
*Benefits:*
· Competitive wages and performance-based incentives.
· Health
· Dental
· Vision
· Life
· Long-term Disability
· Short-term Disability
· PTO
Please send a copy of your resume & salary requirements to somnushr@eon-home.com
Somnus Mattress International is an Equal Employment Opportunity Employer.
_We are not accepting calls from outside agencies at this time._
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Vision insurance
Experience level:
* 1 year
* 2 years
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Ability to Commute:
* Spartanburg, SC 29303 (Required)
Ability to Relocate:
* Spartanburg, SC 29303: Relocate before starting work (Required)
Work Location: In person