Job Overview:
We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, attention to detail, and a passion for assisting customers.
Responsibilities:
- Respond to customer inquiries via phone, email, and in-person with their print, mailing, promotional items and design projects
- Provide product information and assistance to customers, and providing custom project quoting
- Email management and follow-up in a prompt and professional manner
- Upsell products and services to increase revenue
- Conduct outbound calls to follow up on customer orders and inquiries
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure timely resolution of customer issues
-Edit and update work orders as they progress through production
-Maintain a clean, organized front counter & lobby area
-Promptly collect deposits as necessary and follow-up on open invoices
-Filing of work orders and documents
-Accountability and ownership for tasks assigned
-Assist in the production, finishing and packaging of print jobs as needed
- Utilize bilingual skills (Spanish/English) to assist a diverse customer base is a plus, but not required
Requirements:
- Proven experience in customer service
- Excellent phone etiquette and communication skills
- Ability to analyze situations and provide effective solutions
- Proficiency in data entry and CRM software
- Exceptional attention to detail is a must
- Strong ability to communicate clearly and professionally, written and verbal
- Ability to work in a fast-paced environment and multitask effectively
-Strong math skills
-Previous print shop experience is a plus, but not required
If you are a dedicated individual with a passion for customer service and possess the required skills, we invite you to apply for this exciting opportunity. Join our team and make a difference in the lives of our valued customers!
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Humble, TX 77338 (Required)
Ability to Relocate:
- Humble, TX 77338: Relocate before starting work (Required)
Work Location: In person