Product:
- Educates our customers on the superior quality of our products and services.
- Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
- Sells and serves various food items to customers.
- Sells and serves products to customers in a courteous and friendly manner.
- Safely handles all hot and cold drinks during drink preparation.
- Ensures that all customers are educated on our products and services.
- Maintains the highest quality, consistent product standards.
- Follows all Company drink recipes and procedures.
Service:
- Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items.
- Verbally receives and calls back customer orders in a friendly manner.
- Reports all customer complaints to manager on duty.
- Responds proactively to prevent customer service situations.
- Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
- Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
- Answers customer questions regarding coffee blends, preparation, and product freshness.
- Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
- Sells and serves various food items to customers.
- Maintains efficient, friendly service standards and demonstrates such standards when training other team members.
Environment:
- Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
- Restocks shelves, when necessary.
- Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
- Assists in the distribution of weekly shipments and maintains a clean and organized storage room.
- Reports potential safety hazards to the manager on duty.
- Reports all employee accidents to the manager on duty.
- Informs the manager on duty of any operational inconsistencies.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Paid training
Restaurant type:
- Café
- Coffee shop
- Fast casual restaurant
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
Experience:
- Guest services: 4 years (Preferred)
- Barista experience: 4 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person