Hospice Triage RN Clinical Coordinator (In-Office Position)
Every other weekend requirement
Department: Home Care
Reports to: Patient Support Center & Telehealth Clinical Manager
More than a job. Live your purpose.
You can make a difference every day as part of Angela Hospice’s exceptional team.
Angela Hospice was founded 39 years ago, rooted on values of respect, dignity, and compassion – and that caring vision extends not only to the patients and families we care for, but to our team members, colleagues, and the community.
We’re looking for a Home Care Triage RN Clinical Coordinator who shares this vision.
Primary Duties and Responsibilities:
- Coordinates, implements and evaluates the delivery of patient services
- Charts patient/family phone calls/triage
- Assigns admissions to RN as requested by Patient Access Center
- Orders medications, charts that information and notifies RN Case Manager
- Arranges and assigns transfers and tuck-in visits
- Reviews and follows up on phone calls taken overnight and on weekends
- Prepares the discharge for patients with pumps, including coordinating the IV company with family and assigning RN to set up
- Notifies RN/MSW regarding family calls
- Arranges tuck in/admission visit packets and collects materials for patient transfer from hospital to place of residence
- Assigns RN/MSW to death or emergent visits
- Arranges special procedures at the hospital
- Confirms and/or corrects in computer last home address, current location and contact for patient
- Discerns appropriate discharge planning for transfers
- Arranges emergent GIP or Continuous Care change of status for patient in crisis at home with supervisor assistance
- Orders home care supplies for patients, equipment, durable medical equipment (DME), as needed
- Communicates with patients, families and caregivers via Angela Hospice provided phone, secure messaging, secure emailing, and telehealth platforms as requested
- Collects intake information, as needed
- Orders ambulance and enters as order in EMR, orders equipment and IV therapy, as needed
- Notifies discharge planner at hospital of admission time/date confirmation
- Maintains report of admissions, deaths, changes, and imminent patients at end of each day including ID#, acuity, status and city
- Provides clinical support to professional staff on assigned team in the delivery of patient care
- Works closely with Patent Access department to schedule same day admissions to improve length of stay
- Makes home visits or does an admission in emergencies
Qualifications:
- Graduate of an accredited school of nursing
- Current license in the State of Michigan
- Certified Hospice and Palliative Nurse preferred
- CPR Certified
- Hospice experience in an inpatient or home care setting preferred
- Triage nursing experience preferred
- Excellent organization and time management skills
- Proficient computer knowledge and skill
- Excellent observation, verbal and written communication skills, problem solving skills, basic math skills; nursing skills per competency checklist
- Ability to work with little or no supervision
- Capacity to lift, position and/or transfer patients
- Auditory and visual skills
- Proficient interpersonal relations and communicative skills
- Knowledge of Federal/State, NHPCO, and CHAP regulations and guidelines
- Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order
Job Type: Full-time
Pay: Up to $36.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
Medical specialties:
- Hospice & Palliative Medicine
Standard shift:
Supplemental schedule:
Weekly schedule:
Education:
Experience:
- hospice: 1 year (Required)
- Phone triage: 1 year (Required)
License/Certification:
- State of Michigan RN License (Required)
Work Location: In person