JOB SUMMARY: Responsible for all internal phases of equipment overhaul implementation & overhaul contracts. Continuous focus on exceptional customer satisfaction throughout the entire project. Carry out multiple projects with changing priorities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Customer Overhauls:
- Daily review of LCS sales opportunities in CRM for time & material overhaul project requirements.
- Create all project charters & documents for tracking.
- Request OSAT files to Krones AG or PDF machine manuals to Krones, Inc. (as applicable).
- Create all service orders for audits/overhauls.
- Provide support to service technicians with digital software to conduct machine audits.
- Provide OSAT guidance & troubleshooting to field technicians during the audit.
- Review completed OSATS & create SAP parts quotations from each machine OSAT file.
- Collaborate with E2E Project Manager for the customer PO.
- Create SAP sales orders according to clarified project milestone dates.
- Quality check all parts order entry.
- Follow-up & maintain communication with LCS Order Management & E2E Project Managers.
- Coordinate parts delivery dates with LCS Order Management & all stakeholders.
- Create & distribute shipping details information to E2E Project Managers & service technicians or onsite lead.
- Attend weekly overhaul meeting with assigned Materials Management counterpart (as needed).
- Provide timely & accurate responses to project stakeholder inquiries & project changes.
- Enter SAP quotes & orders during overhauls in conjunction with onsite execution team & provide tracking.
- Monitor & track all rush shipments entered during the onsite overhaul.
- Process parts reclamations or returns as needed from onsite service technicians or E2E Project Managers.
- Coordinate internal calls, meetings, & communications between stakeholders & project team throughout the project implementation phase.
- Review project implementation for potential process improvements.
- Understand & execute international customer specific topics including, but not limited to, hazmat materials protocol, incoterms, SAP shipping conditions, logistics, customs clearance process, proforma creation, & commercial invoices.
Other Duties:
- Carry out work according to established ISO & company safety procedures.
- Distribute sales brochures (as needed).
- Attend required trainings.
- Continual upskilling on new Krones technologies & customer offerings.
- Conduct one-on-one training of new hires.
- Write & revise work instructions.
- Follow company policies.
- Work overtime as volume dictates.
- Other duties as assigned.
REQUIRED QUALIFICATIONS:
Education:
- A two-year technical degree or equivalent experience is required.
Knowledge, Skills, or Abilities:
- Must have excellent verbal and written communication skills as well as an elevated level of interpersonal skills for internal and external customer interaction.
- Must have previous project coordination experience in some capacity (minimum 1 year).
- Must be able to work in a high volume, intense work environment while consistently working to meet or exceed deadlines and maintaining a personal sense of urgency during projects.
PREFERRED QUALIFICATIONS:
Knowledge, Skills, or Abilities:
- Technical understanding of Krones product lines or related experience desired.
- Software skills desired:
- SAP – Intermediate to advanced level
- CRM (Customer relationship management)
- Microsoft Excel – Intermediate to advanced level
- Microsoft Outlook – Intermediate to advanced level
- Microsoft Word – Beginning to mid-level
- SharePoint – Beginning to mid-level
- OSAT Software (Onsite Assessment Tool – proprietary Krones software)
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Compensation package:
Experience level:
Schedule:
Education:
Experience:
- SAP: 1 year (Preferred)
- project coordination: 1 year (Preferred)
Work Location: Hybrid remote in Franklin, WI 53132