At SculptHouse, our mission is to help our clients lead healthier, happier and more confident lives through fitness and fashion. We embrace individuality, personal style and turning potential into possible. We empower our employees to be confident, independent thinkers that embrace their individuality and personal strengths.
SculptHouse is currently looking for an ambitious and experienced Boutique Manager, with the opportunity for future retail and management advancement, who will oversee the Buckhead retail and front desk operations and play a key role in working with staff and customers to make our boutique a destination for the best in fitness fashion.
You are perfect for this role if you are experienced in leading all aspects of retail operations - merchandising, management and selling - that will grow the brand to new heights. This individual will administer the boutique strategy with the Sales Associate team and will also support the fitness class schedule and check in to ensure a cohesive multi-focus brand. Objectives are to provide excellent customer experience and to meet or exceed sales goals and objectives, increase engagement and sales every day. This individual will also be responsible for training and managing our Sales Associate team.
Your background consists of a combination of hands-on retail and sales experiences where you were deep in the doing. To this day, you exemplify the “no-task-is-too-small” mentality. You are able to get your hands dirty with the “doing,” but a true passion of yours is working with customers. You know a retail operation cannot be successful without a true leader who manages team, the merchandising efforts and leads the sales team.
You also have experience with managing employees. Some may call you, “a people person.” In this role, you’ll have the opportunity to create a happy and hard working team. Then, you’ll take that team and implement a sales strategy that will coincide with the next promotion or product launch.
As the Boutique Manager, you will be directly responsible to build on the existing and strong foundation, and take it to new heights. You will answer the questions: how do we do more of what is working? And how do we do less of what isn’t working? This is not an entry level role; retail experience (2+ years) is a requirement.
Responsibilities (tasks associated with the role)
The Boutique Manager is responsible for SculptHouse’s retail and customer experience at the front desk. You must be able to multitask so that all the balls in the air get completed in the necessary order. We are looking for someone with sales and management skills to make sure everything gets done. Key Responsibilities:
- Strong project management: You will oversee the retail operation of the entire boutique and guide its day-to-day operations to ensure tasks get completed and plans are met.
- Leadership and influencing: The role is a people focused one, so it’s crucial that you present yourself as a good communicator. You will report directly to the Retail Operations Manager and portray your vision and ideas to the executive team. You will also be leading and directing the work of others.
- Merchandising: Keeping our brand and marketing consistent across our platforms. You will be responsible for merchandising the store and managing the inventory needs. You will be focused on sales, customer engagement, and keeping the store full and optimized with the help of the buyer.
- Community Management: Engaging with customers, helping solve customer service related issues and making sure that our customers are well taken care of or directed to the person that can help them. Manage email “inboxes” so that customers are addressed.
- Sales, Analytics & Tracking: Studying our numbers monthly and coming up with strategies to improve our performance. Track KPIs according to our best practices. Use metrics to identify trends, areas of improvement and areas of expansion
Requirements (expected proficiencies to excel in this role):
Co-manage & organize all Buckhead retail operations.
This position is for a person that meets the following:
- Minimum of 2 years of experience in retail, sales, or fitness
- Sales expert
- Excellent at merchandising, styling, working with customers
- Experience managing and mentoring people
- Highly organized
- Detail-oriented
- Good at staying on top of a growing to-do list
- Excellent oral and written communication skills
- You’re happy doing high-level projects as well as day-to-day administrative work
- You’re comfortable working autonomously and making decisions You have a growth mindset and consider yourself to be a lifelong learner
- Ready to lead a team while being a team player
- A self-starter with the willingness, and desire, to "roll up your sleeves" and get the job done
- Preference for working in a fast-paced, entrepreneurial environment
Technology Preferred
- Google Workspace (Gmail, Google Docs, etc)
- Shopify
- Mariana Tek or Mindbody
- Instagram
- Monday.com or Asana