Must have active P&C license in California with 2 years personal lines experience.
Performs essential functions in aiding clients with their service needs and working with producers on new business and renewals. Specific service and quoting responsibilities are required in this position. The PL CSR must meet the service standards essential to the quality and service standards developed by the agency.
Specific Responsibilities:
Sales:
Pre-qualifies and analyzes prospects personal lines coverage needs. Recommends coverages and prepares rating quotes and proposal to sell new accounts. Actively solicits increases in coverage or rounding out accounts through sales to clients at every service contact.
Recommends excess and surplus coverages, as needed to meet client insurance needs. Educates clients as to coverage limitation and documents on the system.
Completes applications for insurance and has insured sign them. Submits to eligible and appropriate carriers, and follows up to ensure timely receipt of policies or quotations.
Actively seeks referral from current clients base to solicit for new business prospects; follows up to generate new business using prospect data base and system.
Retention:
At each service contact, reviews current client coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
Processes renewals and remarkets as needed.
Assists clients with making changes and completes all service request for clients.
Informs clients of policy changes, exclusions of coverage and insurance coverage needs. Explains coverages and exclusions to clients. Uses every service contact as opportunity to review and market appropriate coverage.
Handles direct billed "walk-in payments". Verifies coverage status processed, as appropriate. Provides receipt, or directs receptionist to handle.
Generates documents and produces correspondence to satisfy client service requests or to provide automated information, as needed by client.
Prepares summaries of insurance, schedules and proposals, using Applied Epic System.
Assist clients in submitting first reports of claims, obtaining adjusters, follows up on claim status to keep insureds informed and to work toward settlement of all claims. Uses each claim contact as an occasion to review coverages and quote additional coverage as needed.
Maintains orderly electronic files and information, following agency standards.
Verifies accuracy and coverage adequacy of policies. Request changes to correct errors and follows up.
Surveys insured's loss exposures and recommends coverage at every service opportunity.
Processes incoming mail request and responds promptly and appropriately.
Verifies accuracy of all direct bill cancellation notices, and takes appropriate action.
Implements agency credit and collection policy in regard to agency billed personal lines clients.
Personal & Organizational Development:
Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.
Keeps informed regarding industry information, new product information, coverages, and technology to continuously improve knowledge and stay current.
Interacts with others effectively by utilizing good communications skills; cooperates positively and provides information and guidance, as needed to contribute to the business efforts of the agency.
Performs other miscellaneous duties as assigned by agency management.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
- San Diego, CA: Relocate before starting work (Required)
Work Location: In person