Conner Homes has been creating great neighborhoods and customer experiences since 1959. We are looking for a New Homes Customer Care Scheduler to join our Conner Homes Team.
Purpose / Overview
The Customer Care Scheduler is responsible for providing world class service to Conner homebuyers as first point of contact via web portal, email, and phone with an emphasis on interactions that add value and satisfaction to Conner Homebuyers. Key duties include responding to customer service requests, creating work orders, scheduling warranty work, communication with partner subcontractors and coding and approval of related invoices.
Working with Homeowners
- Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
- Respond to portal, email and phone calls regarding warranty/service issues
- Keep accurate service request logs and documentation of all work performed in the CRM program
- Schedule Warranty Service Technicians for completion of work
- Coordinate work to minimize disruption for homeowner
- Track and confirm dates of service and follow up accordingly
- Resolve all customer issues within 21 days
- Provide ongoing information to Director of Customer Care as it relates to quality of workmanship and materials
Working with Vendors
- Assign work orders with completion dates to correct vendor
- Follow up with vendors within assigned timeline parameters to ensure work order completion.
- Document all pertinent information and issue POs to vendors as necessary
Qualifications
- 2+ years of directly related experience and/or training, or equivalent combination of education and experience
- Ability to effectively present information and respond to questions from homeowners, and work well with sales and construction teams to achieve overall homeowner satisfaction
- The ability to be flexible, highly organized with a strong orientation to detail/quality work & a high level of follow-through is required
- Strong interpersonal communication skills are required
- High proficiency in MS Office Suite, (Word, light Excel) e-mail, various web-based platforms and searches, CRM contact management utilized daily
- Ability to work independently with minimal oversight and be able to independently determine how to utilize their time most effectively
- Proficiency in MS Office Suite, (Word, light Excel) e-mail, various web-based platforms and searches, CRM contact management utilized daily
- Must have a valid Driver’s License, reliable vehicle, and auto insurance
- Must be able to successfully complete a background check
Job Type: Full-time
Pay: $27.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Experience level:
Shift:
Work setting:
Experience:
- Appointment scheduling: 1 year (Required)
Ability to Commute:
- Bellevue, WA 98006 (Required)
Work Location: In person