```Duties```
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
```Experience```
- Previous experience in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication skills, both verbal and written
- Bilingual or multilingual skills are a plus
- Proficient in using phone systems and other office equipment
- Strong organizational skills with the ability to multitask and prioritize tasks
- Knowledge of hospitality management software is preferred
As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to creating a positive guest experience. If you enjoy working in a fast-paced environment and have a passion for providing exceptional customer service, we would love to have you join our team.
Please note that this position may require working evenings, weekends, and holidays.
If you meet the qualifications listed above and are excited about this opportunity, please submit your application through our online portal. We look forward to reviewing your application.
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Employee assistance program
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
Work Location: In person