Position Summary:
The Rooms Supervisor at the La Quinta-Hawthorn Suites Hotel plays a crucial role in ensuring the cleanliness, maintenance, and overall guest satisfaction of the hotel's guest rooms and public areas. This position requires a hands-on leader who can effectively manage a team of housekeeping staff, maintain high standards of cleanliness and service, and ensure that guest rooms are prepared to the highest standards.
Key Responsibilities:
1. Supervision and Leadership:
- Oversee the daily operations of the housekeeping department, including assigning tasks, monitoring performance, and providing guidance and training to staff.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
- Handle guest complaints and requests promptly and efficiently, ensuring guest satisfaction.
2. Staff Management:
- Schedule and coordinate the work of housekeeping staff, ensuring adequate staffing levels to meet hotel occupancy and service requirements.
- Train new employees on proper cleaning techniques, safety procedures, and hotel policies.
- Conduct performance reviews and provide feedback to housekeeping staff.
3. Quality Control:
- Implement and maintain cleaning procedures and standards to ensure consistent quality.
- Inspect rooms after cleaning to ensure they meet the hotel's standards.
- Address any deficiencies promptly and take corrective actions.
4. Inventory and Supplies:
- Manage inventory of cleaning supplies, linens, and amenities, ensuring adequate stock levels are maintained.
- Order supplies as needed and monitor usage to minimize waste and control costs.
5. Safety and Compliance:
- Ensure all housekeeping staff follow safety and sanitation procedures.
- Comply with all health and safety regulations and hotel policies.
- Conduct regular safety training sessions and drills.
6. Administrative Duties:
- Maintain accurate records of housekeeping activities, including room status reports, inventory logs, and employee schedules.
- Prepare reports for management as needed.
- Assist in budgeting and cost control measures.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in hospitality management or related field preferred.
- Minimum of 2 years of housekeeping experience, with at least 1 year in a supervisory role, preferably in a hotel or similar environment.
- Strong leadership and interpersonal skills.
- Excellent attention to detail and a commitment to maintaining high standards of cleanliness and guest service.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in using housekeeping management software and Microsoft Office applications.
- Strong organizational and time-management skills.
Physical Requirements:
- Ability to lift, push, and pull up to 50 pounds.
- Ability to stand, walk, and bend for extended periods.
- Ability to work in a fast-paced environment.
Working Conditions:
- Limited service hotel environment.
- May be required to work on weekends, holidays, and evenings.
- Exposure to cleaning chemicals and solutions.
Please submit cover letter & resume.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
Experience:
- Hotel Housekeeping: 2 years (Required)
- Housekeeping supervisor: 1 year (Required)
Ability to Commute:
- Mount Laurel, NJ 08054 (Required)
Work Location: In person