Description:
This is a full time position that requires working in the following counties: Greenwood, Saluda, Abbeville, McCormick, Edgefield, Newberry, and Laurens.
Bilingual in Spanish is required.
Description
The Patient Service Representative (PSR) represents Carolina Health Centers and the assigned practice site in a professional manner and serves as the first point of contact for patients, visitors and callers. This position provides daily support for the practice site including telephone coverage, appointment scheduling, check-in and check-out of patients (ensuring demographic and insurance information, as well as payment information is accurate and complete in the practice management system), patient referrals, and general patient communication.
Additional Details:
Qualifications
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High school diploma or equivalent
Work Experience and Skills
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Bilingual in Spanish is required
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Knowledgeable of medical terminology preferred
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Excellent verbal and written communication skills
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Current computer skills
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Ability to establish and promote positive interpersonal relationships
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Excellent organization skills
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Cultural awareness and appreciation for differences
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Ability to demonstrate excellent customer service and strong cultural competency
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Ability to adhere to strict confidentiality guidelines
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Good interpersonal, organizational, and computer skills required
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Teamwork oriented
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Able to take and follow through with delegated tasks sand accountability
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Resourcefulness in problem solving
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Beginner to intermediate proficiency in Microsoft applications: Excel, Outlook, PowerPoint, Word
Requirements:
Duties and Responsibilities
Customer Service:
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Answers the telephone with the standard greeting and a smile in a timely manner
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Treat Every Patient with Care and Courtesy
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Maintain a well-kept lobby and work space
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Understand, abide by, and be able to explain HIPAA to patients as needed
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Respond in a positive manner to questions, inquiries, and requests making every attempt to accommodate the patient’s needs and expectations
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Ensure patients understand the services we provide and the benefits of choosing us as their medical home
Check In:
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Acknowledge Patients in the PM system Upon Arrival
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Arrive Patients in EHR and enter location (Waiting Room)
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Verify Demographics (mailing address, telephone number, responsible party)
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Input Insurance or Sliding Fee information
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Collect Co-Pays & Post & Balance Payments
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Update Patient paperwork annually (HIPAA, Registration, RX consent)
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Run Medicaid to verify eligibility daily
Check-Out:
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Print Patient Clinical Summary
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Schedule any Follow-up Visits
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Check patients out in the PM system and EHR upon departure
Other Procedures:
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Count Cash Box and log in the amount in the box at the beginning and end of each shift
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Run an Acknowledged Patient Report, match encounters against the report & document any missing encounters
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Conduct Appointment Phone Call Reminders
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Build New Patient Accounts
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Scan & appropriately file Patient Documents
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Navigate through EMR System to print records, identify meds, referrals, lab results, etc.
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Knowledge of inner office forms (Incident reports, RX Log, Transfer of Patient Care Log, Supply Order, etc.)
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Identify and manage tasks in the EMR platform
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Distribute & Sort Mail & Courier Items
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Distribute medications delivered through the courier to patients & collect payment on those medications
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Sign out prescriptions for controlled substances to patients
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Responds to tasks from the patient portal as required in a timely manner
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Capable of using the office phone correctly (Hold, Transfer, Voicemail, Directories)
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Operate Copier for Office Copies, Fax, and Scanning
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Capable of operating the Credit Card Equipment
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Operate the Postage Machine
Salary:
Starting at $16.42/hour
All employees of Carolina Health Centers, Inc. are expected to perform the duties of their job and behave in a manner consistent with the Corporate Philosophy which supports the values of: honestly, integrity, openness, the pursuit of individual and collective excellence, and unwavering mutual respect and appreciation.