The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness.
- Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
- Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
- Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events.
- Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
- Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
- Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
- Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
- Participates in daily and weekly huddles to provide details on patients.
- Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
What You Need to Succeed:
- High School or equivalent; experience can substitute for education on a year for year basis above the minimum required
- Minimum one (1) year of experience in a medical clinic or similar environment
- Must have excellent oral written and communication skills and empathy towards our patients at all times.
- BLS for Healthcare Providers preferred
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Medical Receptionists & Patient Registrars: 1 year (Required)
Language:
License/Certification:
- BLS Certification (Preferred)
Ability to Relocate:
- Orlando, FL 32810: Relocate before starting work (Required)
Work Location: In person