As an Outdoor Customer Service Tent Representative, you will be responsible for providing exceptional customer service and assistance to visitors at our outdoor venue or event. Your primary duty will be to staff the customer service tent, serving as the first point of contact for guests and addressing their inquiries, needs, and concerns in a courteous and efficient manner.
**Key Responsibilities:**
1. **Greet and Assist Guests:** Welcome visitors to the outdoor venue/event and provide them with information about services, activities, and facilities available. Assist guests with directions, maps, and any other relevant information they may require.
2. **Handle Inquiries and Complaints:** Respond to guest inquiries, complaints, and feedback in a professional and timely manner. Address any issues or concerns raised by guests and strive to resolve them to their satisfaction.
3. **Provide Information:** Offer detailed information about the outdoor venue/event, including schedules, programs, performances, and any special attractions or promotions. Ensure guests are well-informed to enhance their overall experience.
4. **Sell Tickets and Merchandise:** Process ticket sales, merchandise purchases, and rentals at the customer service tent. Handle cash and credit card transactions accurately and securely, maintaining proper documentation and records.
5. **Maintain Cleanliness and Order:** Keep the customer service tent clean, organized, and well-stocked with informational materials, brochures, and promotional items. Ensure that signage and displays are visually appealing and easily accessible to guests.
6. **Assist with Crowd Control:** Monitor guest flow and assist with crowd control measures to ensure a safe and enjoyable experience for all visitors. Collaborate with security personnel and event staff as needed to address any issues or concerns.
7. **Promote Customer Satisfaction:** Strive to exceed guest expectations by delivering exceptional service and creating positive interactions. Foster a welcoming and inclusive atmosphere that encourages guests to return and recommend the venue/event to others.
**Qualifications:**
- Excellent interpersonal and communication skills
- Strong customer service orientation and problem-solving abilities
- Ability to work effectively in a fast-paced outdoor environment
- Basic math skills and proficiency in handling cash transactions
- Flexibility to work weekends, holidays, and evenings as required
- Previous experience in customer service or hospitality preferred
Join our team as an Outdoor Customer Service Tent Representative and play a vital role in ensuring a memorable and enjoyable experience for visitors to our outdoor venue/event. If you are passionate about providing outstanding service and creating positive guest interactions, we encourage you to apply for this rewarding position.
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- San Juan, PR 00907: Relocate before starting work (Required)
Work Location: In person