Essential Smiles Dental Laboratories is seeking individuals to join our team as full-time Customer Service Representatives based in DFW. We offer a positive work environment with a friendly corporate culture, competitive salary, and achievable growth opportunities. Benefits include health and dental insurance, 401(k), PTO, and more.
Responsibilities:
- Serve customers by determining requirements, answering inquiries, resolving problems and requests, maintaining databases, and providing excellent customer service.
- Handle inbound and outbound calls and emails between the lab and customers.
- Maintain accurate records of communication.
- Cultivate relationships with customers.
- Process orders and assist with shipping tasks.
Experience:
- At least 2 years of experience working in the dental industry is required.
- RDA or Dental Technician is preferred.
Skills:
- Must possess proficient English skills, both written and verbal.
- Must have basic computer skills.
- Proficiency in Vietnamese, Japanese, or Spanish is preferred, in addition to English.
- Experience in the dental field is preferred.
Benefit Conditions:
- Waiting period may apply.
- Only full-time employees are eligible.
Communication Methods Used:
Work Remotely: No
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Weekly day range:
Work setting:
Work Location: In person