Fairfield Inn Louisville New Albany is located just off State Street in New Albany next to Highway I-265. We are looking for driven, professional candidates to join our team and help us to be the best hotel in Southern Indiana!
Responsibilities of the Front Desk Associate
- Be ready to begin work at specified time.
- Follow dress code. Uniform must be clean and wear name tag.
- Maintain emergency reports / Bucket checks per shift.
- Handle guest complaints and maintain secure and safe environment.
- Must be capable of working independently.
- Responsible for cash drawer balancing.
- Log and set wake-up calls.
- Take reservations with accuracy and confirm all information, always provide confirmation and cancellation numbers, ask to guarantee reservations.
- Maintain Front Desk cleanliness on a daily basis: dusting, vacuuming, etc.
- Ensure lobby is clean and neat.
- Assist with laundry operations.
- Review arrivals for special requests and accommodate guests or provide reasonable solutions.
- Housekeeping communication: stay-overs, service, late checkouts, departures.
- Communicate shift-to-shift and utilize pass on log.
- Greet, thank, and extend service immediately to all guests entering the hotel or walking by desk area.
- Promote property at all times / Be aware of competitor’s rates, amenities, and sell property with confidence.
- Be hospitable / exceed expectations when offering assistance with luggage, directions, emergencies, etc.
- Know all emergency procedures and how to respond in case of occurrence.
- Know physical make-up of building interior and exterior layout.
- Enforce pool rules as needed.
- Know rates and locations and furnishings in each room.
- Be aware of restaurants and services in the area.
Qualifications
- Be enthusiastic and show initiative.
- Remember names, faces, and details.
- Must be accurate and detail oriented, capable of troubleshooting guest problems.
- Work well with Team and individually
- Windows computer experience.
- Customer Service Experience.
- Experience working with Office programs such as Excel and Word.
Physical Requirements
- Bending/kneeling - repeated bending and kneeling required while filing.
- Mobility - must be able to reach all areas of hotel to assist clients.
- Occasional carrying and lifting of files and office items up to 25 lbs.
- Ability to work well under stressful circumstances.
Work Remotely
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Work Location: In person