Looking for responsible and patient Door Host/ Security to join the team providing an outstanding customer experience. Join the family of businesses that include LIVE, Good Time Charley’s, Cantina Taqueria, Last Word, Alley Bar and BTB - Apply now!
Door Host/Security Position Summary:
You serve as the face of The Last Word, proudly welcoming our guests while maintaining rules of the house. You bring a respectful and fair approach to customer service as you promote safety and welfare while greeting guests, checking identification, monitoring reservations and table rotations. You’re a core team member as you’re the first point of interaction for our high-volume, energetic college-aged crowds who are eager to celebrate and enjoy a beverage/meal.
Responsibilities:
- Enjoys interacting with a large volume of guests in a highly social environment
- Ensure safety in a high energy club and/or sit down bar/restaurant
- Exudes confidence and composure when faced with stressful situations
- Remains calm and patient despite dynamic, fast-paced environment
- Effectively manages conflict, identifying and diffusing potentially aggressive situations
- Controls flow of seating; manages ebb and flow and ensures even table rotation
- Greets and makes guests feel welcome
- Checks IDs and ensures smooth customer flow
- Constantly observes guests and operations with a strong attention to detail and a high level of awareness
- May step in to support the team by providing general bussing, light cleaning (putting chairs on top of tables, tidying up bathrooms)
- Brings a positive attitude every shift and treats everyone (clients and colleagues alike) with respect
- Supports other team members to ensure smooth operations and a seamless customer experience
Need to know:
· Door Host/Security shifts are evening/night shifts; this position requires night time availability
· May be asked to lift up to 50 lbs on occasion
· Must be available for ALL University of Michigan football home games
· No experience required, but is preferred – great entry level position!
· Our restaurant layout may require you to negotiate two flights of stairs
Apply Today!!
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience level:
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Ann Arbor, MI 48103 (Required)
Ability to Relocate:
- Ann Arbor, MI 48103: Relocate before starting work (Required)
Work Location: In person