Full Time, Year Round
Come join our team as Assistant General Manager, responsible for maintaining/improving the quality of the guest experience This position reports directly to the General Manager.
Responsibilities:
· Work collaboratively and professionally with the operational team, sales team and departments to deliver a guest experience that exceeds expectations.
· Continually train team on execution of presentation and service brand standards as defined by the company.
· Responsible for guest satisfaction, upholding and improving upon standards, and financial performance of the operation.
· Operate facilities at proper staffing levels for all seasons.
· Ensure facilities and employees have necessary tools and equipment to effectively do their jobs.
· Ensure that operation fully supports initiatives with corporate strategic partners by giving outstanding representation to their product.
· Maintain and continue to develop an amicable working relationship with the ski team, FSS, and USFS.
· Define performance standards.
· Product Management: effectively inventory, purchase, and manage all necessary resources to maintain and/or improve quality standards.
· Leadership Responsibility: lead by example. Participative management style with hands-on work ethic. Form cohesive team encompassing all staff members. Daily supervision of all staff members. Verbally communicate, in a calm, positive demeanor, during the course of all functions with the kitchen, service, beverage, conventions services, and engineering staffs, as well as the guest.
· Maintain, at all times, a professional and approachable demeanor with all internal and external guests..
· Be knowledgeable of and adhere to all applicable federal, state, local and corporate safety and health regulations/ standards.
· Provide and maintain a safe work environment for employees
· Work as a member of the property leadership team and in a manner that prioritizes the success of the overall lodging property first and foremost.
· Schedule flexibility
· Other duties as assigned
Qualifications:
· High School Diploma or equivalent – required
· BS Degree is preferred. A combination of practical experience and education will be considered as an alternate.
· Minimum 4 years industry experience - required
· Minimum 4 years supervisory experience - required
· Driver's license - required
· Experienced and comfortable with computers - required
· Experience with Purchasing software & MS office suite - strongly preferred
· Ability to communicate fluently in English - required
· Ability to lift and carry 40+ lbs, walk and stand for long periods of time
· Must be available to work holidays including Thanksgiving, Christmas Day, December 26th through January 2nd, Presidents’ Day Weekend, and any other holidays as requested. - required
Job Type: Full-time
Pay: $80,000.00 - $90,000.00 per year
Benefits:
- Health savings account
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Supplemental pay types:
Application Question(s):
- Do you have previous ski and outdoor recreation work experience?
Work Location: In person