Customer Service Administrative Assistant (Los Angeles - 90046)
Seeking fully vaccinated, outstanding candidates for several Customer Service Administrative Assistant positions.
About the office:
We are looking for Customer Service Administrative Assistants to grow with the company, interact with customers on the phone, and master their role. With great upward mobility and opportunity to advance to a different department based on performance and skillset.
Responsibilities, duties, and qualities:
- Motivated, responsible, and punctual
- Confident with managing assignments independently
- Take responsibility of tasks to meet deadlines
- Team player
- Answer phone calls and complete follow up with customers
- Provide email assistance as needed
- Forward escalated inquiries to appropriate supervisors
- Fulfill data entry tasks to assist with office projects, including but not limited to: researching data, making phone calls, and assisting the shipping department, marketing department, and others, as needed
Requirements:
- Ability to communicate professionally, both orally and in writing, with excellent English grammar
- Efficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Ability to prioritize and handle multiple tasks with attention to detail
- Handle fluctuating volume of incoming calls with professional phone etiquette
- Customer Support – asking the right questions to determine customer needs
- Ability to work independently and with a team
- High school education: Some college preferred
- Agreeable to maintaining appropriate vaccinations (e.g., COVID-19) based on city/state/national guidelines
A plus:
- Expertise in Excel: Attention to detail, cross-checking customer information, project tracking and follow through
- Experience with business writing and emails
- Computer-based research skills experience
- Previous Customer Service experience
- Experience with media analytics (social media)
More about this position:
- Company seeks professional, engaging, energetic workers seeking long-term employment only!
- Hours: Monday-Friday, 7:30 a.m.-1:30 p.m. (with a 15-minute paid rest break and required unpaid 30-minute meal break = 27.5 hours per week) or Monday-Friday, 7:30 a.m.-3:30 p.m. (with two 15-minute paid rest breaks and a required unpaid 30-minute break = 37.5 hours per week)
- Location: Los Angeles, CA 90046
- Pay rate: $22.00
- Casual dress
- 48 hours of Sick Time front loaded after 90 day of employment per calendar year
- 6 paid holidays each year after 90 days of employment
- If invited for an interview, applicants must be able to provide three professional references
- Interview process will include a written skills assessment, reference checks, and a background check
- Equal Opportunity Employer
- No benefits offered
This is not a remote position
Job Type: Part-time
Pay: From $22.00 per hour
Expected hours: 27.5 – 37.5 per week
Schedule:
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 2 years (Required)
- Customer Service: 1 year (Required)
Language:
Shift availability:
Work Location: In person