About Vitality Urology Institute:
VITALITY Urology Institute is a leading practice in Memorial City - Houston, TX founded by Dr Jonathan Clavell, leading expert in Men's Health Urology. Our mission is to revitalize urological health through personalized care, advanced treatments and compassionate support. We are committed to empowering our patients and helping them reclaim their vitality.
Job Overview:
We are seeking a dedicated Medical Receptionist to join our healthcare team. The ideal candidate will have experience working in a medical office setting and possess knowledge of medical terminology and various medical software systems. You will be responsible for overseeing the daily activities of the front desk and ensuring exceptional patient service. This role requires strong organizational skills, effective communication, and the ability to handle a fast-paced healthcare environment.
Key Responsibilities:
· Manage patient check-in and check-out processes, ensuring efficiency and accuracy.
· Maintain the appointment schedule, handle appointment bookings, and make necessary adjustments.
· Greet patients with a professional, warm and welcoming demeanor, addressing their questions and concerns.
· Ensure the confidentiality and security of patient information and medical records.
· Collaborate with healthcare providers and staff to ensure seamless patient flow.
· Handle billing and insurance-related inquiries and, on occasion, assist with insurance verification.
· Maintain a clean and organized office.
· Troubleshoot any issues related to electronic health record (EHR) systems and assist with data entry.
· Assist in resolving patient complaints and concerns in a professional and empathetic manner.
· Participate in regular staff meetings and contribute to process improvement initiatives.
Skills:
· Proficiency in medical office procedures and clinic operations.
· Knowledge of medical terminology for effective communication with patients and providers.
· Strong customer service skills to provide exceptional patient service
· Familiarity with HIPAA regulations to maintain patient confidentiality
Qualifications:
· High school diploma or equivalent, additional healthcare-related education or certification is a plus.
· Proven experience as a medical receptionist or similar role with at least 1-2 years of experience.
· Proficiency in electronic medical record (EMR) systems and medical software.
· Excellent communication, in both English and Spanish, and interpersonal skills.
· Strong organizational and multitasking abilities.
· Attention to detail and the ability to maintain composure in a fast-paced environment.
· A commitment to patient satisfaction and delivering exceptional service.
· Leadership and team management skills.
This position offers an opportunity to work in a dynamic healthcare environment where you can utilize your skills in medical reception and administrative support. If you are a detail-oriented individual with a passion for patient care and possess the required skills, we encourage you to apply for this rewarding position.
Job Type: Full-time
Pay: $15.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Free parking
- Paid time off
- Paid training
Healthcare setting:
Medical specialties:
Schedule:
- Monday to Friday
- No weekends
Work Location: In person