Job title: Customer Service Representative
Job type: Full Time
Location: 101 Jegs Blvd., Delaware, OH 43015 or 751 E 11th Ave, Columbus, OH 43211
Schedule: Monday – Friday – 12:30 pm-9:00 pm (30 minute lunch)
The JEGs Story:
Why do millions depend on JEGS for their high-performance car parts? It’s simple - from the iconic mail-order catalog to a fully stocked e-commerce experience, we have built a preferred destination for every gearhead, professional racer, weekend warrior, and restoration guru who wants to take their vehicle to the next level.
Job Summary:
JEGS has immediate openings for experienced Customer Service Associates to work in our Columbus, OH, or our Delaware, OH Call Centers. This role is onsite Monday-Friday 12:30pm EST – 9:00 PM EST (30-minute lunch). If you are passionate about providing quality customer service and enjoy working in a high-volume customer-focused environment, this could be your opportunity.
You will:
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Work in an environment that requires the majority of customer interaction to be either verbal (phones) or written form (account notation and email)
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Provide a customer service mindset, proficiency in consulting/advising customers, answering inquiries and providing clear and concise information/resolutions, and managing difficult situations with customers
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Execute transactions (Orders, order status, tracking shipments with carriers, stock availability, ETA, price matching, customer service credits, detailed account notation, etc.)
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Use verbal communication to help customers with their orders.
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Execute transactions promptly and accurately.
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Multi-task, type while listening, view multiple screens and systems
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Up-sell products (Extend warranty)
You have:
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1+ years of customer service experience in a call center is preferred
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Proficient in Microsoft Office 365 as well as general computer aptitude
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Upbeat and concise verbal and written customer service skills required
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Strong problem-solving and decision-making skills
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Ability to apply active listening skills
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Ability to use basic math
What We Offer:
JEGS offers a comprehensive benefits package that includes medical/dental/vision/Rx insurance, Short-term disability/Long-term disability, company-paid life insurance, a business-casual dress environment, 401K, and profit-sharing retirement plans, holidays, PTO, Floating Holidays, an associate product discount, and weekly pay.