Vice President of Client Success & Sales Operations
At Ovia Health, a Labcorp Company, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!
We’re looking for an experienced Vice President of Client Success & Sales Operations. In this role you will manage a client success team to ensure achievement of Employer Enterprise revenue, enrollment, growth and retention goals for our existing book of business and oversee and optimize our internal sales processes and systems.
This role will ensure successful business/relationship management that drives increased enrollment, engagement and expansion of services for each client and oversight of sales operations to include: sales system planning, reporting, sales program implementation, and general sales process administration. This candidate can expect to dedicate 60% of time to client success activities and 40% to sales operations activities.
Experience leading an account management team, overseeing change management, leading transformation, and scaling an organization
Proven ability to create complex dashboards & reports, custom report types, processes & workflows, uncover trends, and actionable insights
Oversee the Employer enterprise portfolio of accounts and ~$10M in ARR, maintaining account and channel partner relationships, nurturing the growth, profitability, retention, and satisfaction of each account.
Optimize the company's financial performance by reducing churn, leading timely implementations, increasing renewal rates, identifying expansion opportunities, and managing SLA & Performance.
Oversee sales operations team to create custom performance reports and/or dashboards for internal sales, channel, client success and finance stakeholder use, this includes standardizing and building reporting metrics and status reports based on departmental needs
Proficiency in with Salesforce (SFDC) and other sales tools, data dashboard/programming including building models, forecasts, data analysis and data visualizations
Bonus Points if you have:
Application window open through: 6/24/2024
Pay Range: $140,000 - $190,000
Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.
Ovia Health by Labcorp has served more than 22 million family and parenthood journeys since 2012 and is on a mission to make a happy, healthy family possible for everyone. Ovia Health is the only family health solution clinically proven to effectively identify and intervene with high-risk conditions. The company's 50+ clinical programs, including coaching and personalized health pathways, help prevent unnecessary healthcare costs, improve health outcomes, and foster a family-friendly workplace that increases retention and return to work. Ovia Health and Labcorp are Equal Opportunity Employers. We are proud of our diversity, and we create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Join us! For more information, visit OviaHealth.com
Labcorp is proud to be an Equal Opportunity Employer:
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