Overview:
We are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is a full-time position with competitive pay and excellent benefits.
Duties:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and maintain operating systems and software applications
- Set up and maintain IT infrastructure, including servers, networks, and firewalls
- Assist with the setup and maintenance of office equipment
- Manage user accounts and permissions in Active Directory
- Collaborate with other IT team members to resolve complex issues
- Document technical procedures and solutions for future reference
- Utilize ServiceNow ticketing system to track and prioritize support requests
Requirements:
- Strong knowledge of Windows operating systems (Windows 10, Windows Server)
- Familiarity with IT infrastructure components such as servers, networks, firewalls, etc.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Mac OS is a plus
- Understanding of LAN/WAN technologies and protocols
- Knowledge of Active Directory user management
- Previous experience in providing IT support is preferred
- Excellent problem-solving and communication skills
At our company, we value our employees' growth and development. We offer ongoing training opportunities to enhance your technical skills and advance your career in the IT field. Join our team of dedicated professionals and contribute to providing exceptional technical support to our clients.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements.
Job Types: Full-time, Contract, Temporary, Temp-to-hire
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- On call
- Rotating weekends
- Weekdays
- Weekends as needed
Experience:
- ServiceNow: 2 years (Required)
- SQL: 2 years (Required)
- report evaluation and analytics: 2 years (Required)
- Service Center Healthcare: 3 years (Required)
- closing tickets in ServiceNow: 3 years (Required)
- Help desk: 3 years (Required)
- Citrix: 3 years (Required)
Location:
- Los Angeles, CA (Required)
Work Location: Remote