**Job Summary:**
Unicars Honda is looking for career minded individuals with general or technical automotive knowledge to join our service team, we will train the right candidates how to excel in our service department and how to earn great money doing it. If you have experience in sales, customer service, or former tech experience, this may be the right fit for you!
The ideal candidate will be responsible for providing exceptional customer service and support to our Service clients both in person and via phone.
**Duties:**
- Respond to customer Service inquiries via phone, email, and in person in a timely and professional manner.
- Answer all incoming phone calls to the service department to schedule appointments and answer service related questions.
- Assist customers with vehicle information, service estimate pricing, and service order processing.
- Handle and resolve customer complaints with patience and empathy.
- Perform data entry tasks accurately and efficiently.
- Utilize excellent phone etiquette skills to communicate effectively with customers.
- Upsell products or services that clients can benefit from to increase revenue.
**Experience:**
- Previous experience in customer service, dealership service or sales is preferred.
- Strong communication skills in English; bilingual proficiency in Spanish is a plus.
- Ability to multitask and prioritize workload effectively.
- Proficient in data entry and computer skills.
This position offers a competitive salary, opportunities for career growth, and a supportive work environment. If you are passionate about delivering top-notch customer care and have the required skills, we would love to hear from you!
We will train for the position, Service Advisor/Specialist experience is NOT a requirement.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Day range:
Shift:
- 8 hour shift
- Day shift
- No nights
Ability to Commute:
- Indio, CA 92203 (Preferred)
Ability to Relocate:
- Indio, CA 92203: Relocate before starting work (Required)
Work Location: In person