PURPOSE OF POSITION
Under the direction of clinical and/or operational leadership, is responsible for the day-to-day oversight (inpatient and outpatient), administration, coordination and evaluation of operations and grants in the Women & Children Services (Pediatrics, NICU, PICU, Obstetrics, Gynecology, Women’s Health Services (Ambulatory).) Oversees all activities, programs, and projects of the department from an administrative perspective. Ensures the delivery of patient-centered, cost-effective quality care, and a culture of safety across the continuum of care, as well as the optimal utilization of resources and compliance with all care standards, resulting in improved outcomes and patient experience.
ESSENTIAL DUTIES & RESPONSIBILITIES:
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Directs the day-to-day operations of the Women & Children Services through effective planning, organizing, prioritizing and evaluating of operational activities. Ensures alignment with the System's mission, values and business goals and assesses the effectiveness of operations.
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Connects and aligns inpatient, outpatient and specialty care services and will serve as a collaborative resource to those providing Women and Children’s services.
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In conjunction with senior leadership, clinical staff, and other key stakeholders, develops long-term plans for growth, operational efficiency and clinical excellence for the Women & Children Department, and is accountable for the overall operational excellence, delivery of quality services and ensuring timely access to care.
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Identifies and meets staffing needs to support continuity of care and delivery of high-quality service, and makes staffing adjustments to achieve departmental goals and objectives, as needed. Ensures equipment needs are met and follows safety and quality management standards to maintain safe care for all patients.
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Provides orientation, training, and guidance to staff. Oversees performance assessment and management, participates in staff selection and disciplinary activities and works with Labor Relations to enforce internal policies.
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Ensures the ongoing review of existing policies and standard operating procedures to identify gaps or discrepancies and implements revisions, as necessary, to support quality control and risk management. Ensures staff are appropriately trained in the implementation of internal surgical policies and procedures.
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Ensures and manages compliance with all applicable licensing and accreditation requirements and maintains accurate, complete and current documentation regarding staff licensure and credentials. Assists with preparation for site surveys.
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Prepares and/or actively participates in the development of the fiscal year budget and allocation of funds. Ensures operations run within budgetary guidelines, reviews budget requests for the Women & Children Department and monitors all expenses and purchases. Communicates budget-related activities and progress to appropriate leadership.
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In collaboration with the clinical and/or operational leadership, coordinates the department’s quality assurance/performance improvement (QA/PI) program; coordinates related meetings, provides input into the agenda, documents all minutes and reports significant trends and issues. Oversees and conducts the collection, tracking and benchmarking of QA/PI issues related to patient care, including developing and reviewing reports from Epic.
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Develops and maintains effective partnerships with community practices, inpatient and Ambulatory Care providers to build a bridge of referrals to/from the Women & Children programs. Communicates with other H+H programs to share resources and information. Participates in the conduct and marketing of educational events to promote Medicine services.
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Responsible for oversight of all processes necessary to ensure programs meet regulatory standards from various governing bodies and ensures on-going survey readiness (e.g. Joint Commission, Federally Qualified Health Center (FQHC), Patient Centers for Medicare and Medicaid Services, Occupational Safety and Health Administration, etc.).
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Assists with trainee experience (medical students and resident), including onboarding and training programs.
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Performs other related duties, as directed.