At Ice Speak Social, we specialize in providing bespoke call centre solutions that cater to the unique needs of your business. We combine professionalism with a touch of fun to deliver exceptional service and create memorable customer experiences.
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in the consumer services industry. As a Customer Service Representative, you will play a vital role in ensuring our customers have a positive experience with our company. You will be responsible for providing excellent service and support to customers, addressing their inquiries, and resolving any issues they may have.
Responsibilities
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Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.
- Build and maintain strong customer relationships to promote customer loyalty and retention.
- Provide accurate and detailed information about our products and services to customers.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Handling inbound and outbound calls with professionalism.
- Resolving customer inquiries and issues promptly.
- Ensuring customer satisfaction through exceptional service.
- Accurately documenting customer interactions and feedback.
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to manage stress and handle high-pressure situations.
- Previous experience in customer service is a plus.
- Proficiency with customer service software.
Benefits:
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Competitive salary: $37,000 - $49,000 annually.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Career advancement and professional development opportunities.