Health, Dental, Bonus, 401k, management development program, and more
Summary:
The Director of Operations is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Actively manage the operations for our Front Office, Food & Beverage and Housekeeping departments.
Essential Functions:
-
Focus on front office operation, including training, scheduling, daily duties, etc.
- Previous experience managing a third-party F&B vendor highly preferred.
- Tour the operating departments, daily making adjustments as needed via department heads.
- Conduct weekly staff meetings, including weekly training sessions
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Ensure that all department heads maintain budgeted productivity levels and Hotel standard checkbook accounting procedures.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Participate in required M.O.D. coverage as scheduled.
- Maintain direct contact with and monitor the development of management trainees.
- Adhere to all Hotel policies and procedures and train new managers to ensure compliance.
- Oversee and assist in the Hotel's budget process as required.
- Ensure that training on Brand Standards is taking place in each department.
- Assist in creating a positive TEAM-oriented environment, which focuses on the guest, through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
- Ensure complete processing of invoices daily by using the A/P process.
- Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
- Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
- Prepare and conduct all management interviews and follow hiring procedures according to Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.
- Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended.
- Perform all operations department managers’ performance appraisals according to Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.
- Motivate, coach, counsel and discipline all management personnel according to Hotel S.O.P.'s and ensure that managers are in compliance to the standards in their administration of counseling and disciplinary steps.
- Perform any other duties as requested by the General Manager.
Education and Experience:
-
At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
- Long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Compensation:
The anticipated compensation range for the position for applicants working in NYC is $85-95k annually. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.
Perks:
Health Benefits, Vacation time, Wellness days, Manager Development Program, Tuition Reimbursements