Education & Experience
Experience in a hotel or a related field preferred.
Principles and practices of security management, including business management practices: personnel, administrative security preventative, investigatory practices, and related legal responsibilities.
Knowledge of city laws and ordinances.
Certificate of Completion in Safety and Security Training (must comply with State requirements)
CPR, First Aid and Heimlich maneuver Certified.
Ability to work a flexible schedule
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.
Job Duties & Functions
Approach all encounters with guests and Associates in a friendly, service oriented manner.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Assist in coordination of special events or special projects as assigned
Assists guest with problems with hotel services
Identifies and resolves security related problems
Conduct safety and security inspections weekly and as necessary.
Oversee the cleaning and organizing of garage and dock areas.
Investigates incidents, accidents and losses suffered by the hotel, guests, Associates and visitors.
Prepares reports relating to internal investigations of any losses or violations of Aimbridge Hospitality regulations, policies and procedures
Assist with all security related training
Assists in preparation of emergency management and contingency planning
Performs other activities as assigned
Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other Associates.
Use proper two-way radio etiquette at all times when communicating with other Associates
Attend meetings as required by management.
Perform any other duties as requested by management.
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 10 hour shift
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person