Growing Chapel Hill/Cary Electrical Contractor is seeking a friendly and detail-oriented Office Assistant to join our business. You will be the person helping us deliver excellent customer service, stay organized and ensure our business runs smoothly. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks. This person will be a strong communicator while always focused on an exemplary customer experience.
Code of Values are important to our organization – We
· Show respect for all people
· Act with integrity in all dealings
· Serve customers with enthusiasm
Responsibilities
- Manage the front-desk and reception areas, serving as the first point of contact for guests, employees, job candidates, and vendors.
- Perform general administrative tasks, such as handling email, faxes, files, meeting minutes, mailings, and deliveries; and coordinating meetings.
- Primary phone contact for customers including general inquiries, scheduling and message taking.
- Tracking and follow up on all unanswered calls for scheduling
- Keep the office clean, stocked, and organized.
- Order office supplies, stock supply stations, and ensure equipment is operable
- Maintain filing system, contacts database, employee lists, and inventories. Documenting all customer interactions, recording details of inquiries, as well as any follow-up actions taken or required. Ensure resolution of any complaints or open work.
- Tracking and follow up on unsold estimates.
- Assist electricians with schedules, timecards, receipt collection and reconciliation.
- Office errands as needed which may include making bank deposits, purchasing supplies, catering pick up.
- Assist owner with a variety of tasks, as needed
Skills
· Working knowledge of office equipment
· Proficiency in MS Office
· Strong written and verbal communication skills
· Excellent organizational and time management skills
· Must be punctual and dependable
· Ability to multitask and take initiative
· Flexible, able to adjust to changing protocols quickly and with enthusiasm
· Knowledge of Service CRM’s a plus
Experience and Education
· High school diploma or equivalent
· Previous customer service experience (minimum 2 years)
· Associates Degree a plus
· Previous experience in trades a plus
TO APPLY SEND RESUME TO : teams.mr.electric@gmail.com
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Chapel Hill, NC 27514 (Required)
Ability to Relocate:
- Chapel Hill, NC 27514: Relocate before starting work (Required)
Work Location: In person