Description:
HALL Park Hotel, Autograph Collection
The 224-room HALL Park Hotel, Autograph Collection will be home to a curated collection of world-class contemporary art and will feature an outdoor pool, a 4,000 square-foot ballroom, state-of-the-art fitness center, chef-driven restaurant and lounge, and an expansive patio overlooking the upcoming city of Frisco’s Kaleidoscope Park. The hotel’s guest rooms and 60 well-appointed suites are designed to support both short term and longer stays, with a focus on business travelers, events and meetings, regional “staycationers,” and those visiting nearby nationally recognized recreational attractions including Toyota Stadium, The Star in Frisco, regional youth sports tournaments and the upcoming PGA of America complex and Universal Studios Park.
The Talent Gallery
In 2024, we’ll being selecting the Curators that will make up the HALL Park Hotel, Autograph Collection Opening team. To show your interest now, you can join our Talent Gallery. The Talent Gallery is our way of staying connected to Hospitality professionals in the area that might have an interest in becoming a Coury Hospitality Experience Curator. Once you are part of our Talent Gallery, you will be among the first to know about HALL Park milestones, job opportunities and other exciting developments.
SUMMARY:
Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Responsible for acting as Manager on Duty, anticipating, and resolving problems and creating an environment that is warm and welcoming. Oversight of the entire room operations. Candidates looking for career progression are ideal.
RESPONSIBILITIES:
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Supervises the front office to ensure that Front Desk and Valet Staff are adhering to all hotel procedures, regulations and standards, while striving towards total guest satisfaction.
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Supervises and directs the housekeeping team.
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Ensures smooth, efficient and professional operation of all rooms’ operations including check-in and check-out of all guests through proper handling of guest accounts.
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Initiates and implements up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
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Trains each Front Office Associate and Valet to deliver efficient, excellent service to customers and guests. Ensures Associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
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Leads by example: Provides Great Customer Service to all Guest in a warm and Friendly Manner.
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Audits all work for accuracy and consistency on a regular basis. Maintains high standards of each Associate’s work performance through continual monitoring, the issuing of evaluations, and performance improvement plans, coaching or corrective action as necessary.
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Enforces adherence to the Company’s standards of dress and appearance.
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Works with Front Office Manager and Director of Housekeeping to constantly improve hotel curb appeal, lobby presentation and arrival/departure experience.
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Verifies payroll on a daily and weekly basis for all rooms operations teams.
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Handles customer complaints, credit card chargebacks, and customer care cases.
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Develops knowledge of frequent guests and their special requests and needs.
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Provides excellent customer service and service recovery when necessary. Resolve guest relation problems skillfully with a willingness and desire to understand a guest's viewpoint while keeping within Company policies. • Responsible for proper key control and other security measures.
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Organizes and maintains Front Office records and equipment to control the inventory of Front Office supplies and forms.
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Becomes knowledgeable of emergency/fire evacuation and safety procedures and train staff as needed. Must be trained to use an Automated External Defibrillator and know medical emergency procedures. Informs General Manager of any unsafe conditions.
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Maintains on-going communication with the Housekeeping Department on all Housekeeping/Front Desk matters, the Controller on all Accounting/Front Desk issues, the Reservation Office on all Reservation/Front Office matters, and all other departments as needed.
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Provides timely weekly work schedules, posted at least three (3) days before the start of the new workweek.
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Must be capable of performing and/or having exposure and understanding of all duties of the Rooms Operations positions.
Requirements:
KNOWLEDGE, SKILLS AND ABILITIES:
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Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people person" who thrives on public contact.
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Professional appearance and mannerism.
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Supervisory and performance management skills.
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Strong communication skills, both verbally and written.
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Accounting and organizational skills.
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Ability to deal with guests when they are angry or upset.
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Ability to work quickly and thoroughly when under pressure.
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Must be flexible and open to changes in procedures.
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Ability to attend to more than one task at a time.
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Technical knowledge of Front Desk operations with a familiarity of the housekeeping operation helpful.
EXPERIENCE:
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Customer Service and Management experience required.
PHYSICAL DEMANDS:
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Must be able to stand for long periods of time.
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May include crowded office setting or “close quarters”.
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General office environment with limited physical activity