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JOB SNAPSHOT
Job Title: Manager of Security Services
Location: Chicago, IL
Environment: Corporate Office & Field
Salary: $95,000 and monthly car allowance
General Job Functions
Who is GardaWorld?
GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries, and career advancement opportunities. We encourage diversity and are proud to be an equal-opportunity employer. GardaWorld Security Services is looking for a Manager of Security Services to develop a profitable business in Chicago, IL.
GardaWorld is a performance-based company that cares deeply about maintaining our conservative business culture. The MSS is the operational leader of the company in the geographical market of responsibility, typically reporting to a GM or an RVP. The MSS is responsible for the leadership, management, employee development and engagement, client relations, compliance, brand development, and profitability of the branch/market. The MSS role is 10% strategic and 90% tactical. The strategic portion consists of planning, financial forecasting, and leadership, which includes the following four leadership principles – 1) hire great people, 2) set clear expectations, 3) provide the tools they need to succeed, and 4) hold them accountable. The tactical portion requires a willingness to manage the “weeds” of the business to include financial management, the profitability of the branch/market, personal management and hourly staff recruiting, operational support to assigned accounts to include post-order development and performance metrics tracking, building of management staffs/teams for the branch, compliance to the GardaWorld Mandatory Requirements, maintaining client relationships throughout the region, building upon a culture of employee engagement and setting the example for all employees in the branch of servant leadership and personal commitment to the GardaWorld Values.
Performance Metrics:
The MSS is expected to achieve the following metrics within GardaWorld's performance-based business environment:
Year-over-year growth in profit percentage and profit dollars in the branch
Manage up to 2.5% unbilled overtime or less in the branch
Year over year improvement in Employee Engagement Scores in the branch
Minimum 95% annual client retention in the branch to include personal visitation to all clients weekly, monthly, or quarterly depending on the scope
Personally recruit a minimum of one new manager/staff in your branch annually
Develop a minimum of one manager/staff for promotion annually
Become proficient in all company software systems (on-boarding, scheduling, financial, CRM)
100% compliance with the GardaWorld's Mandatory Requirements
Lead by example by living up to the GardaWorld's Values
Personal Characteristics: Company-Wide Culture - High Integrity (Character Beyond Reproach), Servant Leader (Never Asking Anyone to Do What You Aren’t Willing to Do), Hands-On Leader, Financially Prudent, Detail-Oriented, Thick-Skinned, Fun.