Answering incoming phone calls in a fast-paced environment.
Resolving Tier 1 level issues -Reviewing taxpayer accounts.
Verifying, gathering, and simultaneously updating key information.
Educating taxpayers of online resources and current tax policies.
Submitting requests for payment arrangements.
Participation in all team engagement activities.
Meeting performance expectations
Skills Required:
Strong ability to multitask.
Basic use of Microsoft Word, Excel and Google Workspace.
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally.
Great interpersonal skills.
Retain knowledge easily.
Creative in problem solving.
Goal oriented.
Organized.
Preferred Skill:
Spanish-speaking preferred.
Experience Required:
Previous two positions should each be at least one consecutive year in a fast-paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).
Experience Preferred:
Experience with participating in process improvement activities.
Education Required:
High school diploma or equivalent.
Education Preferred:
Associate’s degree or higher
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Call center: 4 years (Required)
- Cold calling: 2 years (Required)
Language:
Work Location: Remote