Provide leadership in all functions in order to reach company and store goals, as well as operating well functioning stores
Provide training, coaching and encouragement to all employees
Ensure proper direction is given to all employees regarding company policies and procedures, job requirements and expectations, operation of equipment, safety, security and store standards
Responsible for building strong team atmospheres and an understanding of goals and objectives
Accountable to maintain security of the POS system, Bank deposits, Inventory, and to protect these assets from internal and external losses
Responsible for ability to read reports (DOMO) and other metrics and develop action plans to overcome opportunities
Ensure all paperwork, reports, and other company documents are completed timely and accurately
Strive to exceed daily, weekly and monthly production goals in both value and piece count, by monitoring the production processes, ensuring pricing staff is well trained, and flow of goods to the floors are timely. This includes ensuring proper rotation is followed at all times.
Strive to exceed daily, weekly and monthly stores’ revenue goals by ensuring the stores are shopper friendly, keeping all employees informed of results daily, merchandising standards are followed, and celebrating successes with the teams.
Responsible for ensuring scheduling is based on business needs, special sales, and revenue goals.
Working closely with HR/Recruiting in maintaining a positive flow of candidates as well as responsible for an acceptable ratio of turnover. This includes developing a strong loyalty and retention amongst the team
Develop key relationships with other Goodwill departments that will help drive the businesses and help in efficiencies of the store operations.
Develop strong morale amongst the teams through reward and recognition
Manage all functions of teams’ discipline through coaching, development and working with HR partners
Utilize all the tools provided to develop your teams, including but not limited to: Daily Huddles, Leader of Day checklists, Kaizen maintenance, and daily audits.
Develop and Encourage advancement of all employees through training and follow up, providing assignments and work projects, and ensuring teams remain motivated and encouraged in their performance.
Responsible for working closely with Store Team Leaders in their development to ensure they progress in their promotability.
Ensure all SOPs are available for the team to have access to, including both the production area and the sales floor.
Participate and be a strong contributor in Store Director meetings as well as with other Leaders in the organization.