Customer Service – Corporate Accounts – Maple Grove, MN
Are you looking for a fun environment but still pursue career growth and advancement? Staffing Partner’s client is looking to grow their team of Customer Care Representatives due to positive growth ! They are looking to hire talented Customer Service individuals with experience being on the phone and are excited to assist their corporate customers.
Hours: Monday through Friday 8am to 5pm
Money: $24-25/hour based on experience.
Length before permanent: Approximately 5 months contract before going permanent.
Benefits: Standard temporary benefits and once permanent, the company offers more outstanding benefit offerings than many organizations
Culture: We are looking for individuals with Career driven mindsets that are looking for growth opportunities, not just a short term job that may or may not work out. This organization offers more than just a job. Seeking an engaged, eager, self-starter type of candidate who enjoys delivering on a great customer experience and will be very outgoing with creative input where necessary to institute positive change.
Location: 100 percent in person training program for a minimum of 3 (three) months.
Then, after successfully completing training, schedule is hybid which is Monday and Friday from home. Rest of week in person.
Job Duties:
- Provide customers with information to solve their issues or assist them in solving their problems in relation to ordering large, expensive durable good items
- Utilize intuition to problem solve issues with part numbers and highly detailed part descriptions
- In charge of utilizing product specification (measurements, types of material) information to work with customers to find correct product solutions for them to purchase for their businesses.
- Match customers inquiries with appropriate product offerings based on their need
- Navigate in and around software quickly (very similar to SAP), while utilizing multiscreen resources in order to efficiently help customers place orders
- Quote terms on pricing and negotiate if/when needed
- Answer Client questions regarding, pricing, orders in transit, orders waiting to be processed, shipping dates and more detail-oriented duties.
Qualifications:
- Open to type of degree or relevant experience
- Will consider all experience levels with preference to those with 1-2 years of recent inbound or outbound calling experience in a manufacturing setting
- Must be looking for long-term employment as this is a temporary to hire or contract to hire role
- Successfully pass a 7 year Criminal background check and a drug screen to work this role
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Maple Grove, MN 55369: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Business to business customer service is defined for this role as: working in a corporate customer service department/division taking phone calls from other businesses to take orders, resolve issues, extend credit, problem solve, give quotations for shipping and products for their Corporations they work for not individual consumer customer service. Do you have this type of customer service? If not, in order to be considered for other opportunities, please send your resume to careers@staffingpartnersinc.com with what you are looking for instead of applying to this role. Thanks!
Experience:
- Business to Business Customer Service: 1 year (Required)
- working with a multi-screen order entry system: 1 year (Required)
Work Location: In person