If you have an eye for detail, are motivated to learn, and enjoy serving customers, consider joining the Southwest Customer Service Team as an Installation Scheduler/ Customer Service Representative. Our company continues to grow and expand - and we don't plan on stopping any time soon as we continue to dominate our market in Arizona, Nevada, and Utah!
This position will require you to organize and optimize the daily/weekly installation schedule for our Installers in Arizona and Nevada. You will also need to be able to keep track of inventory, work in our CRM, utilize resources to find answers/solutions, navigate maps and spreadsheets, and speak with customers throughout the day.
The ideal candidate should have the following skills:
-Strong typing skills (40+WPM)
-Detail Oriented
- Strong communication skills (both written and verbal)
- Organized
- Self-Driven
-Has the ability to work independently as well as with a team
- Adaptable / Resourceful
What would I do from day to day?
You will work with our our team managing inventory, creating routes for our Installers, and calling customers to schedule installations. You'll also help our Customer Service Leads process warranty requests by gathering client information and providing stellar customer service and support, even when a customer may be frustrated or escalated.
Where will I work?
Our corporate office is located in Mesa, AZ near the Mesa Gateway airport.
How Do I Level Up?
As a company, we strive to offer our employees options for growth and advancement both within the department they were hired for as well as considering other opportunities that may arise. Our showroom leads specifically are eligible for incentive bonus structures, based off of closed sales from booked appointments.
We provide all training and anything needed for day to day work. Company health insurance, disability, life, and HSA are available for participation.
Who is Southwest Blinds & Shutters?
Southwest Blinds & Shutters was founded in 2002 and currently operates in 3 states. We have 62 employees and are a family owned business. We're competitive, always improving, and care deeply about our team members and customers.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What relevant experience do you have for this role?
- Please give an example of when you had to de-escalate an upset customer.
- When prioritizing your workload, what are the main factors you use?
Experience:
- Customer Service: 2 years (Required)
- Google Maps: 2 years (Required)
Work Location: In person