Classification: Non-exempt
Education and/or Experience
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High School diploma or GED or higher.
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A minimum of two years in a resort, club or hospitality industry setting preferred.
Job Knowledge, Core Competencies and Expectations
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Excellent customer service skills and an open, courteous and friendly personality required.
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Excellent oral and written communication skills.
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Must have working knowledge of using and programming multi-line telephone equipment and reservation systems.
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Must be able to type and efficiently (at least 50 wpm), use word processing, spreadsheet and e-mail programs.
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Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
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Knowledge and ability to perform required role during emergency situations.
Job Summary (Essential Functions)
Answer incoming calls effectively; forward phone calls to other club extensions or voice mail boxes or take messages from callers. Greet members and guests who are visiting the club.
Job Tasks/Duties
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Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
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Greets members and guests.
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Provides schedule and other club information to members and guests.
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Sorts and distributes in-coming mail.
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Collects and posts outgoing mail including overnight mail services.
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Maintains supply of club information for members.
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Fulfills members’ requests; for example, places phone calls and holds letters or packages.
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Performs on- or off-site errands.
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Performs general office work such as word processing, filing and operating copy machine.
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Maintains supply inventories for reception area.
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Reports presence of unauthorized visitors in or around club facility.
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Performs other duties required by the Clubhouse Manager.
Licenses and Special Requirements:
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Notary Public: provide notary services to members when requested (on site and off site), preferred, not required.
Physical Demands and Work Environment
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Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
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Must be able to sit for prolonged periods of time.
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Moderate noise level in the work environment.