Director of Front O
ice Operations
As the Director of
ont Offic
- perati
- , you will lead
- mall staff and b
- xpected to cr
- e an environment
of strong
- am spirit, ti
- y and effect
- communic
- on and a sense of
- ency for gues
- equests and o
- ssues. Y
- will actively co
- ibute to the
- cess of the Fron
- ffice team
- collabo
- ing with other
- artment
- ensure we are exce
ding guest ex
ery opportu
- y.
Responsibilities: Not limited
,
v Clear and conci
- communication with all upper management
v Must be able to w
in a busy and sometimes
ectic environment with competence, grace and professionalism
v Develop and implement operational policies and procedures to ensure efficiency and quality service delivery
v Oversee all aspects of guest relations, front desk operations, and night audit procedures
v Monitor and respond to guest reviews while communicating with other departments to ensure guest satisfaction.
v Manage and mentor staff to provide exceptional guest services
v Enhance team member morale, supporting, and embracing a team atmosphere, and leading by example
v Monitor and maintain hotel standards to meet guest expectations
v Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
v Coordinate with various departments to optimize operations and enhance the overall guest experience
v Scheduling, Payroll, inventory and ordering.
v Ensure compliance with health, safety, and licensing regulations
Qualifications:
v Proven experience in hotel management or a similar role within the hospitality industry, minimum of 3+ years.
v Strong leadership skills with the ability to motivate and manage a diverse team
v Excellent communication and interpersonal abilities
v Proficiency in using phone systems, Microsoft office and hotel management software
v Well organized
v Proficient in conflict resolution
v The ability to demonstrate exceptional Customer Service Skills
v Able to work long hours as sometimes required
v Maintain a warm and friendly demeanor at all times
v Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
v Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
v Must be able to multitask and prioritize departmental functions to meet deadlines
v Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
This is an exciting opportunity for a dedicated professional to lead our Front Office team in providing exceptional service to our guests. If you have a passion for hospitality and possess the required qualifications, we invite you to apply for this rewarding position.
Job Type: Full-time
Pay: $75,000.00 - $83,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
* Day shift
* Evenings as needed
* Evening shift
* Every weekend
* Holidays
* Monday to Friday
* Morning shift
* Nights as needed
* Night shift
* On call
* Overnight shift
* Overtime
* Weekends as needed
Work setting:
* In-person
Experience:
* Hotel management: 3 years (Required)
Ability to Relocate:
* New York, NY 10013: Relocate before starting work (Required)
Work Location: In person