```Job Summary```
We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties```
- Greet guests upon arrival and assist with check-in and check-out processes
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Assist with reservations and manage room availability using the hotel's reservation system
- Maintain knowledge of hotel policies, procedures, and safety protocols
- Uphold high standards of cleanliness and presentation in the lobby area
```Qualifications```
- Previous experience in hospitality or hotel management is preferred
- Excellent communication skills, both verbal and written
- Bilingual/multilingual abilities are a plus
- Proficient in using phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations with patience and professionalism
- Knowledge of local attractions, restaurants, and transportation options
- Ability to work flexible hours, including evenings, weekends, and holidays
If you are enthusiastic about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Guest Service Agent.
Job Types: Full-time, Part-time
Expected hours: 25 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Rotating weekends
Work setting:
Ability to Relocate:
- Winston-Salem, NC 27103: Relocate before starting work (Required)
Work Location: In person