Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representatives
Various Shifts Available – Days, Nights, Weekends!
Responsibilities-
Interact with customers via telephone to provide information
-
Use computer system to track, gather information, and/or troubleshoot customer issues
- Process transactions and reply to inquiries about services
-
Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
-
Schedule appointments and field customer questions
-
Address problems and requests by transmitting information or providing solutions
-
Ensure that appropriate actions are taken to resolve customers problems and concerns
-
Enter data in computer system and maintain logs/records of calls, activities and other information
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken
-
Show care and compassion for customers
- Maintain the highest level of customer service
-
Effective communication with all other dispatchers and persons in the office
-
Ability to work as a team
-
Ability to work in a very fast paced, high pressure environment
Required Skills-
Call Center Experience 1-2 years minimum
-
Excellent communication skills, including active listening
-
Service-oriented and able to resolve customer grievances
-
Proficient computer skills
-
Proficient phone/communication skills
- Great attention to detail
-
Ability to multitask
-
Must be willing to work on varied evenings and weekends.
-
HVAC or Plumbing office experience a plus
Education and Experience:-
High school diploma or equivalent
-
Customer Service Experience Required
Benefits:
9CY6OK28U1