Job Overview: We are seeking a Guest Service Agent to join our team at a prestigious hotel. The ideal candidate will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and memorable. Responsibilities: - Greet and welcome guests upon arrival - Assist guests with check-in and check-out processes - Handle guest inquiries and provide information about hotel facilities and services - Manage reservations and room assignments - Address guest concerns and resolve issues promptly and professionally - Process payments and maintain guest accounts - Coordinate with other hotel departments to ensure guest satisfaction Experience: The successful candidate should possess the following skills and qualifications: - Previous experience in a customer service role, preferably in a hotel setting - Proficiency in phone systems and front desk operations - Strong knowledge of hospitality industry practices and standards - Excellent communication and interpersonal skills - Ability to handle difficult situations with tact and diplomacy - Bilingual proficiency is a plus - Familiarity with night audit procedures is advantageous - Knowledge of hotel management software is preferred Join our team as a Guest Service Agent to deliver exceptional service in a dynamic hospitality environment.
Job Types: Full-time, Part-time
Pay: $13.50 - $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
Work Location: In person