It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
$85,000 to $90,000 per year$85,000 to $90,000 per year
The Assistant Operations Manager will be responsible for partnering with our client Chef and our onside leadership team partnering to execute company goals and objectives that will assist the café’s and grow them to their full potential in the areas of production, staff organization, planning, safety compliance and service excellence under the direction and guidance of the Operations Manager. Duties will vary from assisting with customer inquiries to managing employee interactions onsite to helping maintain long-term customer relationships.
Essential Functions
Assist the Operations Manager achieving company objectives and goals, includes but not limited to, internal and external compliances
Partner with Human Resources to meet state/federal compliances and adherence to Company policy.
Align with Chefs goals/objectives and establish a strong working relationship to identify and integrate additional value-added programs that add best practices and develop strong leadership among kitchen leaders
Create/assist and monitor success of corporate or inter-department initiatives or head of operations objectives
Work with department heads to implement programs and SOP's to establish standards and process flows.
Identify and bring forward areas of opportunity to increase efficiency and operational production in food concepts/kitchens
Responsible for ensuring monthly training and compliance needs are completed by deadline
Provide weekly/monthly reporting metrics to the head of operations in a timely manner
May serve as Project Manager during kitchen build-outs, partnering with client and internal core support teams to ensure successful opening.
Responsible for consistently meeting the Company’s Key Performance Indicators [i.e., staffing levels; attrition; safety; training]
Assist in short/long-term tasks/ projects that help customer advance their objectives.
Follow customer protocols and ensure staff and departments adhere.
Conducts weekly operational meetings with frontline leaders to provide guidance, support and motivation in addressing production concerns.
Ensure co-employment expectations are well defined and that leaders are operating accordingly
Ensure client satisfaction by executing deliverables and showing consistent value
Foster and promote the Flagship brand and values within the client’s culinary culture.
Ensure all staff needs/concerns are triaged and addressed appropriately and in a timely manner. Escalates matters to the head of operations or HR as needed.
Ensures the inventory of supplies, materials, and equipment is adequate to meet and foreseeable requirements.
Collaborates with the Kitchen Managers/Front of House Managers/ Sous Chefs to implement trainings and/or programs for the operational infrastructure of systems, process and personnel
Motivates and leads by example through all interactions in alignment with the Company Values
Fosters a work environment of compassion, service, and respect.
Participates in administering company policies, coordinating all activities and deadlines to reach long range goals and objectives.
Delivers key projects, implements processes and tracks performance reports, data and analysis in support of culinary operations.
Conducts regular training sessions for employees on the job procedures and safety.
Knowledge and Skills
Excellent oral and written communication skills required with the ability to relate to people at all levels of an organization.
Ability to work well with others and motivates people
Must have excellent internal and external customer service skills.
Ability to work independently and as part of a team.
Microsoft Office skills, i.e. Excel, Word, etc.
Solution oriented; strong analytical ability
High degree of emotional intelligence with superb customer service
Bi-lingual English/Spanish preferred.
Education and Work Experience
High School Diploma or GED
Bachelor’s degree in Business Administration preferred
Minimum 2 years’ experience in a similar role with an additional 3 to 5 years of culinary experience in a chef role with a preference for a corporate culinary experience.
Work Environment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk or hear. Physical requirements include stooping, standing, climbing and frequent lifting of a minimum of 40 lbs. of office and facilities equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Authorization
Authorized to work in the U.S.
Equal Employment Opportunity Employer
Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Americans with Disabilities Act
Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!