For more than three decades, Friends For All (formerly Friends For Life) has been preventing the spread of HIV and helping those affected by HIV/AIDS live well. Our holistic, client-centered approach provides a variety of services coordinated through one centralized model. We strive to address the roots of need—including stigma and inequality—to improve health and wellness for everyone we serve. Our goal is to eliminate new transmissions of HIV in Memphis and the Mid-South and empower those living with HIV to become their healthiest, happiest selves.
Friends For All believes in compensating our employees fairly and we look at both internal and external salary analysis. The range listed is an estimate as it looks at the total compensation package as well as factors such as skill sets, training, education and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range as this gives the employee a chance to grow into the role.
JOB TITLE:
Prevention and Outreach Manager
EXEMPT (Salaried) or NON-EXEMPT(Hourly):
Exempt
DEPARTMENT:
Client Services
STATUS:
Full-time (39 hours a week)
REPORTS TO:
Director of Linkage and Retention
REGULAR HOURS:
Tues-Saturday 10:00am-6:30pm
JD REVISION DATE:
6-26-26
SUMMARY:
The Prevention and Outreach Manager is responsible for leading and managing the organization’s HIV prevention and outreach initiatives. This role involves developing and implementing effective strategies to reduce HIV transmission, increase awareness, and engage at-risk populations. The position will ensure proper and efficient data collection and management of supervised programs and collaborate with community organizations, healthcare providers, and other stakeholders to expand the reach and impact of HIV prevention efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Develop and implement comprehensive HIV prevention strategies and outreach programs that align with organizational goals and public health best practices.
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Design, implement, and evaluate community-based interventions to reduce HIV transmission and increase awareness.
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Identify and prioritize at-risk populations for targeted outreach and prevention and testing efforts.
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Ensure proper documentation and record-keeping in compliance with local and federal regulations.
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Assist with the development and distribution of educational materials and resources related to HIV prevention and treatment.
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Participate in community outreach and education programs to promote HIV testing and awareness.
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Lead, supervise, and support a team of outreach and prevention staff, fostering a collaborative and high-performing environment.
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Conduct regular performance evaluations, provide feedback, and support professional development opportunities for staff.
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Facilitate team meetings, training sessions, and other activities to enhance staff knowledge and skills.
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Establish and maintain strong relationships with community organizations, healthcare providers, schools, and other stakeholders.
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Collaborate with partners to develop and deliver effective HIV prevention and education programs.
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Represent the organization at community events, conferences, and meetings to promote HIV prevention and outreach initiatives.
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Develop and deliver educational workshops, presentations, and training sessions on HIV prevention and risk reduction.
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Create educational materials and resources to support outreach and prevention efforts.
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Provide training and technical assistance to community partners and other stakeholders.
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Develop and implement monitoring and evaluation plans to assess the effectiveness of HIV prevention and outreach programs.
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Collect, analyze, and report data on program activities and outcomes.
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Use data to inform program improvements and strategic planning.
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Identify funding opportunities and develop grant proposals to support HIV prevention and outreach programs.
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Ensure compliance with all funding requirements, including timely and accurate reporting of program outcomes and financial expenditures.
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Assist in monitoring program budgets and expenditures, ensuring efficient use of resources and adherence to budgetary constraints.
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Advocate for policies and practices that support HIV prevention and education at the local, state, and national levels.
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Stay current with the latest research, trends, and developments in the field of HIV/AIDS and public health.
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Contribute to the development of public health policies and initiatives that promote health equity and improve outcomes for at-risk populations.
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Complete proper and timely documentation of services in writing and in Athena, CAREware, Evaluation Web, Redcap, Apricot, and any other database, as required.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
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Regular and predictable attendance is required
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Return all calls, emails and text in a timely manner.
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Participate in weekly or biweekly coaching sessions with supervisor
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Complete Performance Reviews and SMART GOALS
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Participate in All Staff Meetings and In-Service Days
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May need to travel in personal vehicle to meet staff, clients, or community partners at FFA locations or at other locations to meet the needs of the position
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Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.
SUPERVISORY RESPONSIBILITIES:
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Provide direct supervision of applicable staff to ensure they meet all requirements.
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Ensure Standard Operating Procedures (SOPs) for all relevant laboratory and clinical processes are regularly reviewed and updated.
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Ensure adherence to customer service policies and procedures to ensure a consistent and high-quality experience for patients, clients, and stakeholders.
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Ensure that staff members adhere to safety protocols, infection control practices, and ethical standards in laboratory operations.
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Complete routine quality audits to ensure timeliness and accuracy of staff completion of data into all applicable databases.
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Prepare all necessary documentation and materials for routine internal and external audits of programs.
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Ensure compliance with audit requirements and standards.
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Coordinate with internal and external audit teams to facilitate smooth and efficient audit processes.
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Determine root causes of challenges that interfere with client care and staff productivity and develop recommendations for improvement.
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Select, manage, and train direct team
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Implement weekly coaching sessions and professional development plans with supervised employees to meet expectations and development objectives. Provide signed weekly written staffing sheet to the employee every week.
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Work with HR on employee relations and staff issues including onboarding, performance management, development and off-boarding.
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Participate in Manager Training as required
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Maintain a professional relationship with staff and maintain confidential information
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Submit quarterly/monthly reports by the 5th day of each program quarter/month as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
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Bachelor's degree in public health, Social Work, Nursing, or a related field (preferred).
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Minimum of 2 years of experience in HIV/AIDS outreach, case management, or a related field.
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Demonstrated experience in program development, implementation, and evaluation.
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Minimum 3 Years experience supervising staff.
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Strong knowledge of HIV/AIDS, including prevention, treatment, and care strategies.
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Excellent interpersonal and communication skills, with the ability to engage diverse communities.
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Proven leadership and team management abilities.
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Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.
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Proficiency in data collection and analysis, with experience using electronic health records (EHR) systems preferred.
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Good strategic/critical thinker, self-starter, goal-oriented
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Excellent verbal and written communications.
Ability to operate with purpose, urgency and accuracy in a fast-paced, deadline-driven environment - - with particular attention to detail and organization
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Ability to work with a diverse client population
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Strong relationship-builder both with team and clients (internal and external)
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Ability to follow verbal and written instructions.
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Computer skills: ability to efficiently navigate the Internet and input data into applicable systems; familiarity with MS Office 365, especially Outlook and SharePoint, Adobe, TEAMS, and Zoom
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Ability to understand and utilize excel and other data management tools to analyze and report data.
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Ability to define problems, collect data, establish facts, and draw valid conclusions
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Maintain confidential information and adhere to all Friends For All policies and procedures regarding sharing of financial information and Protected Health Information (PHI).
CERTIFICATES, LICENSES, REGISTRATIONS:
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Must have a valid State Driver’s License, provide proof of automobile insurance coverage to employer at all times and have an automobile to be used daily.
WORK ENVIRONMENT:
We are a mission driven organization made up of people committed to cultivating growth and learning. We believe in providing care for all our clients while providing a welcoming, balanced environment for all our employees. By joining our team, you are joining a group of community-focused professionals who connect people with care.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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Must be sensitive to the culturally and racially diverse nature of clients, patients, employees, and visitors.
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Must be able to interact with everyone in a friendly, helpful manner.
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Embodies FFA Values:
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Equity and Acceptance
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Trailblazing, Creative and Fearless
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Joy and Fun
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Collaboration and Teamwork
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Service
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Awareness
ADA SPECIFICATIONS:
Physical and cognitive demands that must be met in order to successfully complete the essential
functions of the job. Reasonable accommodations may be made to enable individuals’ disabilities to perform the essential functions unless the accommodation would impose an undue hardship on the organization.
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Requires ability to speak audibly and listen actively.
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Requires ability to use computers, telephones and other office equipment.
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Requires ability to sit for extended periods.
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May require occasional bending and lifting up to 50 pounds.
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May require periodic local travel.
OSHA CATEGORY:
This position performs tasks that may involve exposure to blood, body fluids, or tissues. Training will be provided per Standard Operating Procedure for your area of operation. All FFA employees are offered the opportunity to receive the Hepatitis B vaccination series.
COMMENTS:
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.
Friends For All is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.