Job Summary:
The Service Drive Greeter at Michael Hohl Subaru, part of the Michael Hohl Automotive Group in Carson City, Nevada, is a full-time hourly customer service position in the auto industry. As an individual contributor, the Service Drive Greeter will be responsible for providing excellent customer service to all dealership visitors and creating a positive first impression for our valued customers. The role requires a friendly and welcoming demeanor, strong communication skills, and the ability to multitask in a fast-paced environment.
Compensation & Benefits:
The compensation for this position is $17 per hour, paid semimonthly. In addition, the Michael Hohl Automotive Group offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) retirement plan, and opportunities for growth and advancement within the company.
Responsibilities:
- Greet all customers and visitors to the dealership in a friendly and professional manner
- Direct customers to the appropriate department or service advisor for their needs
- Answer phone calls and direct them to the appropriate person or department
- Maintain a clean and organized front entrance area of the dealership
- Provide accurate information about dealership services, promotions, and special offers
- Assist with scheduling service appointments and follow up with customers to confirm their appointments
- Ensure customer satisfaction by addressing any questions or concerns and resolving any issues in a timely manner
- Collaborate with the service and sales departments to ensure a seamless experience for customers
- Monitor customer wait times and communicate delays or changes in service to customers
- Update customer records and input data into computer systems as needed
- Adhere to all company policies and procedures, including safety and security protocols
Requirements:
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficiency in using computers and technology systems
- Must be able to work a flexible schedule, including weekends and evenings
- Must be legally authorized to work in the United States without sponsorship
- Must pass a background check and drug screening and have a clean driving record.
EEOC statement:
The Michael Hohl Automotive Group is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.